Job Title:  Team Leader - Household Claims
Contract Type:  Permanent - Full time or Part time options available
Salary Range: £26,000 - £39,000 Depending on experience
Location: Eastleigh -  hybrid wording minimum 1 day per week in the office
Closing Date for applications: Friday 19th July 2024

Team Leader – Household Claims: We are excited to offer 3 Team Leader opportunities within Household Claims at Ageas.  We continue to build passionate, engaging, and collaborative teams, who thrive in an autonomous, self-motivated environment.
As a Team Leader, through coaching and development of hybrid Claims Handlers, you will act as an advocate for change. You will monitor and manage the activities of your team and communicate effectively to ensure claims are handled to a high standard. Building the capability of your people is a key element of the role as well as translating operational purpose and priorities into meaningful messages to your team.

You will work a shift pattern between 8am-6pm, Monday – Friday. An additional requirement to work one Saturday per quarter on a rota basis, 9am - 5pm (This would be reconciled with a weekday off in the same week).

Main Responsibilities as Team Leader - Household Claims:
* Plan and prioritise work ensuring handlers perform across their priorities and measures. Commercial awareness and Customer service are both of paramount importance.
* Undertake regular reviews, 121s coaching and audits of team’s performance identifying areas for development and improvement.
* Deal with complex claims and queries referred by Claims handlers on matters of policy cover and interpretation.
* To lead your team by example, setting the tone of behaviour, motivating and mentoring so each individual can reach their true potential.
* Resilience and adaptability to respond to complaints raised and escalated, including but not limited to technical letter writing ensuring that feedback is given in an appropriate way.   
Skills and experience you need as Team Leader - Household Claims
* An experienced leader: appraisals, performance management, training and development, coaching and motivational skills, conduct and capability management.
* Proven record of problem solving and decision making with ability to multi-task, prioritise workload and manage teams effectively.
* A background in Financial Services is desirable but not essential.
* Effective communicator both verbally and in writing.
* Good standard of education (4 GCSE’s grade C or above) or equivalent, including Maths and English
* Good soft skills and use of word and excel.
* Tact and diplomacy in dealing with internal and external customers.
* The ability to construct complex letters to achieve the best results for the customer and the company, ensuring that when necessary, technical insurance information is imparted in a clear and understandable 

Here are some of the benefits you can enjoy within the Team Leader vacancy at Ageas
At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer
status in the UK.
 Flexible Working
- Smart Working @ Ageasgives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.
 Supporting your Health
– Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Yoga, Mindfulness.
 Supporting your Wealth
– Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
 Supporting you at Work
- Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more.
Supporting you and your Family – Maternity/pregnant parent/primary adopter entitlement of 16 weeks’ at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay.
 Benefits for Them
– Partner Life Assurance and Critical Illness cover
 Getting Around
– Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover
 Get some Tech
– Deals on various gadgets including Wearables, Tablets and Laptops.
 Supporting you back to work
- Return to work programme after maternity leave
About Ageas:

We’re one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.
As an inclusive employer, we encourage anyone to apply. We’re a signatory of the Race at Work Charter
and Women in Finance Charter
, a Stonewall
diversity champion and a Disability Confident Employer
(which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see our Diversity and Inclusion pages.
Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we’re open to discussing flexible working, including full-time, part-time or job share
arrangements.
To find out more about about our Award Winning team and culture, please visit Careers at Ageas.
Want to be part of a Winning Team? Come and join Ageas.