Customer Success Research Manager
other jobs Harnham - Data
Added before 67 Days
- England,London
- full-time
- £40,000 - £50,000 per annum
Job Description:
CUSTOMER SUCCESS RESEARCH MANAGER
UP TO £50,000
LONDON BASED
We are working with a rapidly growing market research agency who use their in-house SAAS platform to streamline quantitative and qualitative research projects for their clients. This is a new role in their customer success team where you’ll be overseeing projects from end to end, and be hands-on with scripting and managing key client relationships.
The Customer Success Manager will have the following responsibilities:
* Onboard and train new customers to their in-house platform
* Script various surveys and questionnaires
* Develop and manage customer relationships.
* Analyse and monitor tool usage, help assess areas for improvement and how to implement
YOUR SKILLS AND EXPERIENCE:
The ideal Customer Success Manager will have:
* A background in operations within research, with 2+ years’ experience
* Experience working with quantitative data
* Great communicator
* Scripting experience, knowledge of tools such as Qualtrics, decipher and confirmit are beneficial
* Knowledge of Q/SPSS is desirable
THE BENEFITS:
* A salary up to £50k
* Commission scheme
* Hybrid working
* Pension
* Other great benefits
Please register your interest by sending your CV to Jack Gould via the apply link on this page.
UP TO £50,000
LONDON BASED
We are working with a rapidly growing market research agency who use their in-house SAAS platform to streamline quantitative and qualitative research projects for their clients. This is a new role in their customer success team where you’ll be overseeing projects from end to end, and be hands-on with scripting and managing key client relationships.
The Customer Success Manager will have the following responsibilities:
* Onboard and train new customers to their in-house platform
* Script various surveys and questionnaires
* Develop and manage customer relationships.
* Analyse and monitor tool usage, help assess areas for improvement and how to implement
YOUR SKILLS AND EXPERIENCE:
The ideal Customer Success Manager will have:
* A background in operations within research, with 2+ years’ experience
* Experience working with quantitative data
* Great communicator
* Scripting experience, knowledge of tools such as Qualtrics, decipher and confirmit are beneficial
* Knowledge of Q/SPSS is desirable
THE BENEFITS:
* A salary up to £50k
* Commission scheme
* Hybrid working
* Pension
* Other great benefits
Please register your interest by sending your CV to Jack Gould via the apply link on this page.
Job number 1458397
metapel
Company Details:
Harnham - Data
Company size: 250–499 employees
Industry: Recruitment Consultancy
Harnham are the global leaders in Data & Analytics recruitment.Harnham provides specialist Data & Analytics recruitment staffing services and talent s...