* Temporary 3-month contract
* Hours: 8-hour shift, Monday to Friday with some weekends and evenings shifts.
Our client, a leader in outdoor leisure sector with a great reputation and a very active online following is looking for a motivated and friendly person, with a get-up-and-go attitude to join their busy customer support team. This job is office-based at their HQ in Chandler’s Ford, Southampton.
Full training on the product and their systems will be provided.
Key Responsibilities:
Customer satisfaction and endorsement are key to our client’s success, the Customer Service team ensure that customers receive appropriate and timely responses, while following our structured support processes and keeping to the brand “tone of voice”.
You will be the first point of contact for customers and strive to deliver a great customer service experience. Take ownership of each situation, ask the relevant questions and come to a resolution that leaves the customer feeling that they have been heard and dealt with in the best way possible.
You will interact with customers and service providers across various channels - including phone, email, messaging systems and in-person.
You will support with the resolution of complaints and issues politely and swiftly ensuring the customer is fully aware of the steps to be taken and time scales. Ensure that the escalation process to the Team Leader is logged and followed where necessary.
You will also carry out ad hoc administrative duties as required, it’s a small team who all support each other wherever possible.

 
Requirements:
* Contact Centre /Call centre Customer Service Experience: 6 months
* Communication: Excellent written and oral English skills
* IT skills: Good typing speed, and experience using basic software e.g. email, Microsoft Word, Microsoft Excel
* Experience of providing excellent Customer Service and complaint resolution via digital channels, such email, chat and phone
* Experience with CRM and ticketing systems.
Benefits:
* Free use of outdoor leisure products
* Free food for lunch
* Parking on site
Please apply today for immediate consideration.