Administration Coordinator

Brackmills, Northampton

Hourly Rate: £11.45 per hour

Temporary, approximately 3 months with the potential for ongoing work

Hours – 37.5 – Monday - Friday 0800am - 1700hrs

Start Date 21st or 22nd March,

We are seeking a detail-oriented and customer-focused administrator to join our clients team in Brackmills, Northampton. The successful candidate will be responsible for coordinating the installation process, managing customer requests, and providing administrative support. This role requires excellent organisational skills, the ability to multitask, and a customer-centric approach.

Key Responsibilities

* Arrange installation appointments and raise requests for the appropriate teams
* Liaise with the supporting team to address customer complaints and resolve issues promptly.
* Conduct a series of checks on the progress of installation jobs and provide updates to customers.
* Respond to customer enquiries and concerns using standard responses and templates.
* Maintain accurate records by entering details into the system and keeping them updated.
* Perform administrative tasks such as looking up orders, checking for the latest updates, and preparing letter templates.
* Assist with switchboard duties, answering telephone calls and directing them as necessary.


The Candidate

* Previous experience in administrative or customer service roles preferred.
* Strong attention to detail and the ability to perform repetitive tasks accurately.
* Excellent communication skills, both verbal and written, with a customer-focused attitude.
* Ability to work well under pressure and prioritise tasks effectively.
* Maturity and professionalism when dealing with challenging situations or customer complaints.
* Comfortable working in a fast-paced environment and adapting to changing priorities.
* Proficiency in Microsoft Office Suite and experience with data entry systems preferred.