Customer Service Adviser - South Oxfordshire

Pertemps Aylesbury is currently recruiting for a Customer Service Advisor for our client based in South Oxfordshire.

No sector experience is required for the role and full training will be provided.

Salary: £24,000

Hours: Mon- Fri 9am - 5pm ( 1 weekend in 4, with two days off during the week)

Duties:
* Taking inbound customer service calls on behalf of our partners
* Providing advice and guidance to the caller based on the nature of their enquiry
* Creating a case file for each enquiry
* Liaising with the senior leadership team
* Gathering feedback from customer to discuss their experience and communicating this with all stakeholders
* Remaining on hand and in touch with customers and providing support when required
* Maintaining case notes within our CRM software
* Ad-Hoc market research and mystery shopping projects
* Office-based team role with daily KPIs and SLA targets to achieve


Requirements: * Customer Service experience is a massive advantage, however, training will be given 
* Confident in speaking with people over the telephone Ability to manage multiple tasks at the same time and solve problems when they occur
* Good communication skills, both written and verbally
* IT literate

Benefits: * 20 + 8 Bank Holidays
* Pension Scheme
* Commission structure
* Free parking
* Performance related bonuses

If you would be interested in this role, then please apply or call Corinne at Pertemps.