Service Desk Analyst
other jobs Devonshire Hayes Recruitment Specialists Limited
Added before 64 Days
- England,London,City of London
- full-time
- £30,000 - £33,000 per annum
Job Description:
Devonshire Hayes have partnered with a fantastic organisation to help them secure a talented Service Desk Analyst. You will be tasked with the following,
* Being the first point of contact for all IT-related support for the firm, ensuring that each support call (telephone, e-mail or in person) is dealt with promptly, efficiently, competently, and professionally.
* Providing remote technical support for computer applications and hardware, including: Microsoft Office Suites, Windows 10/11, Mobile Device management (preferably Intune), Teamviewer, Active Directory, Mobile technologies (iOS, Android).
* Using our IT Service Management Tool (ServiceNow) to provide appropriate troubleshooting tracking log, escalation, and documentation.
* Basic laptop builds
Hybrid working for the Service Desk team is one week in the office and one week WFH, these include on call roto’s and shift patterns
8am-4pm,10am-6pm and 4pm-12am.
* Being the first point of contact for all IT-related support for the firm, ensuring that each support call (telephone, e-mail or in person) is dealt with promptly, efficiently, competently, and professionally.
* Providing remote technical support for computer applications and hardware, including: Microsoft Office Suites, Windows 10/11, Mobile Device management (preferably Intune), Teamviewer, Active Directory, Mobile technologies (iOS, Android).
* Using our IT Service Management Tool (ServiceNow) to provide appropriate troubleshooting tracking log, escalation, and documentation.
* Basic laptop builds
Hybrid working for the Service Desk team is one week in the office and one week WFH, these include on call roto’s and shift patterns
8am-4pm,10am-6pm and 4pm-12am.
Job number 1464963
metapel
Company Details:
Devonshire Hayes Recruitment Specialists Limited
Company size: 10–19 employees
Industry: IT
"We partner the best people and businesses in technology to shape the future, together"Devonshire Hayes provides specialist IT recruitment s...