Principal responsibilities will involve:
* Working as part of a programme team to provide subject matter expertise to support internal and client projects based on demand. You will be a flexible, self-motivated individual with experience of working on a number of concurrent projects.
* Responsible for the provision of subject matter expertise to:
o Provide specialist credit risk management and strategy guidance
o Provide specialist collections strategy guidance, design, development and management
o Provide specialist guidance on credit risk and collections policy definition, governance and compliance
o Provide specialist support and input into the design and development of customer behavioural analysis and segmentation for ongoing customer management strategies
o Provide specialist support for accelerated cash collections through debt taskforce activity, campaign management and third-party placement
o Provide specialist support for collections and credit risk training, call scripting and speed to competency support
* Co-ordination of internal/external meetings and workshops including chairing project meetings
* Preparation of material and reporting in accordance with agreed programme governance
* Maintaining/updating/ collating weekly project status reports and actions, issues and risk logs and contacting project team members appropriately
* Ongoing monitoring and management of the Programme Plan (once established)
* Attending meetings/ workshops producing minutes and chasing up actions when required
* Supporting the Programme Manager in day-to-day activities required to successfully deliver the project
* Responsible for documenting and mapping ’as is’ operational processes including interviewing operatives, managers, conducting workshops and gaining process approvals
* Responsible for documenting and mapping ’to be’ operational processes including interviewing operatives, managers, conducting workshops and gaining approvals for new enduring processes
* Where necessary, responsible for ensuring that business requirements are fully developed and documented
* Where necessary, ensure that business requirements are analysed fully, with appropriate engagement from the business teams including the review of current processes and data sources
* Provide assistance and support for the definition of the operational processes and procedures
Knowledge & Experience
Essential:
* Collections and/or Credit Risk experience
* Fully literate in the Microsoft Software suite including Outlook, Excel, and Word
* Some knowledge on delivery approaches such as Waterfall / Agile /
* Experience of risk identification and mitigation planning
* Competent in time management and organisation skills
* Stakeholder management
* Strong documentation skills
* Attention to detail
* Ability to self-manage and balance a range of priorities
Desirable:
* Experience in being part of technical and/or analytical projects
* Business Analysis skills
* Coaching / training
* Telecoms / Utilities background
Personal Profile:
* An exceptional focus on delivery
* Ability to learn and adapt quickly
* Exceptional communication skills (written and verbal)
* Ability to grasp new concepts
* Team Working
* Flexibility
* Curiosity to understand the detailed projects and concepts, with the ability to apply quality standards and controls