Facilities Co-Ordinator Urgently Required in Fareham Hampshire!!
We are seeking a dedicated Property Facilities Co-Ordinator with a strong background in Facilities Management (FM) to join our customers fast-paced team. This position is based on-site with a prestigious global company, where exceptional customer service and clear communication are paramount.
The Ideal Candidate will need:
* Previous experience working within the Facilities / Building Maintenance Industry.
* Ability to work under pressure and meet tight deadlines.
* Able to prioritise workloads to ensure urgent jobs are actioned immediately.
* Excellent attention to detail and the ability to provide expert FM advice.
* Exceptional customer service skills, including answering phones, managing emails and face-to-face communications.
Package and Benefits:
* Monday - Friday 0800-1600
* Salary: £27,000 P.A.
* Benefits include 33 days holiday (including Bank Holidays), private healthcare, annual salary reviews and bonuses, on-going training and development, individual and family discounts for shops, restaurants, gym and many more!
Main Duties:
* Support the Retail Helpdesk Lead:
Assist in managing and delivering contractual obligations and client expectations.
* Job Logging and Management:
Log jobs from retail stores on the CAFM system, oversee them to completion, and handle quote submissions to the client.
* Departmental Housekeeping:
Assist colleagues in maintaining departmental housekeeping and complete necessary administrative tasks to comply with processes and procedures.
* KPI/SLA Compliance:
Ensure contract-specific KPIs, SLAs, and first-time fixes are met.
* Client/Customer Communication:
Maintain comprehensive and timely communication with clients and customers.
* Stakeholder Liaison:
Liaise with stakeholders and building users to ensure effective programming of PPM.
* Reporting:
Provide weekly and monthly updates on service lines.