About People’s Partnership:
At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone’s a winner, fueled by our exceptional service and brought to life by the fantastic individuals who work for us. We’re a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What you’ll be doing:
As a complaints team leader you will support the executives to achieve high levels of customer service.
* To oversee team members delivering excellent customer service and technical support, tailored to the needs of the customer, for any complaints received into the business.
* To ensure team members build and maintain customers’ trust and confidence through complaint handling to maximise customer, advisor and third-party satisfaction and retention
* To effectively monitor and manage the competence of the team with comprehensive quality checking and controls
* To identify opportunities for continuous improvement, championing ideas for change to benefit People’s Partnership, members, advisors and third parties.
What we’re looking for:
* People management
* Good working knowledge of Microsoft Office
* Ability to work with and across other business units
* Excellent attention to detail
* Empathy and sympathy with customer needs
* Excellent communication, interpersonal and presentation skills
What you can expect from us:
* Generous pension contributions with an employer contribution of up to 14%
* Real living wage
* 25 days starting annual leave allowance (rising with service) plus your birthday off
* Onsite Parking (in Crawley offices)
* Income protection, critical illness cover & death in service insurance
* Work from abroad policy for all levels
* Employee healthcare
* Parental and adoption leave
* Learning & development opportunities, paid for professional qualifications and study support
* Travel season ticket loans
* Subsidised restaurant in our Crawley office
* Volunteering days and charity payroll giving
* Onsite gym
* Ride-to-Work scheme
* Social clubs and events
Disability Statement
People’s Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People’s Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best "you".