We have partnered with a Luxury Flooring Company, based in the Solihull area. Our client is looking for an enthusiastic Sales Support Administration to join their busy team. The ideal candidate will ensure that all customer orders are placed and managed to company procedures and standards.
Key Duties and Responsibilities of the Sales Support Administration Role:
 
* Process all customer mail, fax, e-mail, telephone, and web contact on a same day basis and ensure customers’ requirements are managed.
* To ensure all Verbal orders are placed and all details are correct as per the customers request
* To ensure Direct Delivery service is used and rules and regulations are adhered to in relation to this
* Ensure that all processes and procedures are handled as per company, functional, or team policy and guidelines.
* Ensure that all checking, verification, and authorisation procedures are strictly adhered to, and any awareness of deviation from them is reported to your line manager so that further training can be identified.
* Develop a clear and detailed understanding of all products and services.
* Ensure that team members fully understand and adhere to the credit and returns process at all times.
* Ensure that the special orders policy is fully understood by all team members and adhered.
 
To be considered for the role of Sales Support Administration you will require:
  
* MFG Pro Knowledge
* Ability to use client relationship management processes
* Microsoft Office – Excel, Word, Powerpoint
* An exposure to and an understanding of a broad range of business functions related to the sales process
* Customer Service experience
  
Key Information about the Sales Support Administration Role:
  
* Salary - £12.50 p/h
For more Information on the role please contact Michael on .

We would like to thank you for taking the time to apply for this vacancy. If you are not selected for this position, your CV will be kept on file, and you may be contacted for other suitable roles in the future