Our Qualifications Customer Support team are searching for an experienced, dedicated individual to join Innovate on a hybrid basis.  You will be based from our offices in Bristol 2/3 days per week as well as from home for the remainder of the time.. 
What will you be doing? 
*Experience of implementing qualification assessments and examinations across a variety of sectors
*Experience of developing and implementing product and service policies, processes and procedures at an organisational level
*Experience of maintaining and raising standards in assessment and/or assessment delivery
*Experience of reviewing the performance of assessment tools
*Experience of managing a remote associate workforce
What will you bring to the role?
*Ensure operational implementation of new qualifications and quality endorsement services
*Lead on the delivery of external assessments
*Ensure compliance with regulatory requirements
*Manage the administration of examinations
*Point of contact for examination enquiries
*Support External Quality Assurers (EQAs)
*EQA activity management
*Technology utilisation and system improvement
*Examination process and procedure
*Work-based Learning and RQF qualifications
*The role of the Institute for Apprenticeships and Technical Education (IfATE) including how to ensure organisational compliance
*Understanding of the role of Ofqual and Awarding Organisations within the context of Apprenticeship Standards and qualifications
*Understanding of national, risk-based assessment systems/regulatory frameworks/best practice
*A complete understanding of the key validity and reliability issues associated with different assessment methodologies.
*Regulatory knowledge and understanding with the ability to drive positive process change
*A good understanding of the implications of existing and new assessment models for customers.
*Project Management – issues, approaches, tools & strategies; pitfalls & case studies
Giving back to you – our Group Benefits
*25 days’ holiday rising with service and your birthday off.
*Holiday purchase scheme for those life changing trips and moments.
*Long service reward and recognition
*Enhanced Pension
*Group Life Assurance – 3 x Annual salary
*Unlimited access to six Smart Health services including a 24/7 virtual GP
*Health Cash Plan
*Access to curated wellbeing content and our Employee Assistance Programme
*Perkbox
*To support your work/life balance we give you the opportunity of flexibility within our core working hours (9.00 – 5.30).
*Enhanced sick pay
*Enhanced Maternity/Shared Parental and Adoption packages leave
*A reward programme and recognition programme and annual awards event
Who are Innovate?
Innovate is part of the Lifetime Training Group. As a Group we are passionate about learning and creating life changing opportunities for our learners.  We are made up of four unique businesses, two of which focus on apprentice training across a range of professions, one that focusses on awarding qualifications, and one which develops the awarding software.  
Innovate Awarding is an independent awarding organisation with a ’no surprises approach’ to assessment.  We provide End-point Assessment services for apprenticeship Standards, and vocational qualifications for work-based learning and those transitioning to work, across 15 sectors and we’re growing. We’re trusted by employers and their training organisations across the country to evaluate Apprentice competence.
We are at the forefront of innovative training and awarding and as a larger group network we can offer a broad range of development opportunities, great benefits and a people focussed reward and recognition offering.
At Lifetime Training Group, we are committed to broadening the diversity of our workforce and creating a sense of belonging for all. In this way we will better represent our learners and partners to greater understand and fulfil their needs.