Contract role - Customer Service & Support Representative - Remote/London - 12 months contract - Inside IR35 PAYE
* Role: Customer Service & Support Representative
* Location: Remote/London
* Job type: Contract - Inside IR35 PAYE
* Duration: 12 months contract (8/1/2024 - 7/31/2025)
We are seeking a hard-working and collaborative Customer Service & Support Representative / Returns Specialist to join our Operations team in our London office!
* 2 - 3 years of transactional operations experience or 2 years of clerical or administrative experience in a field where attention to detail is critical, such as medicine or law, also considered
* Excellent organizational and teamwork skills
* Familiarity with Salesforce and Dynamics GP, Oracle, or other ERP systems
* A Bachelor’s degree is preferred
Knowledge and Skills:
* Knowledge of RMA procedures.
* Experience with data entry and invoice auditing.
* Customer service background, preferably customers who want to return merchandise or products.
Responsibilities:
* Process return transactions of incoming equipment from our warehouses
* Authorize incoming return requests based on company policies; research outlier cases and coordinate with the account executives when higher-level approval is needed
* Communicate with customers, partners & distributors relating to returns logistics, credit processing & exception cases
* Coordinate with support techs, product management, sales executives, and administrators to ensure that we provide the best possible customer experience
Please feel free to contact myself - Daisy Nguyen at Gibbs Hybrid for a confidential chat to know more details about the role.
Please also note: Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.