Complaints Co-Ordinator
other jobs Incubate Consulting
Added before 62 Days
- England,North West,Merseyside,Liverpool
- full-time
- £24,000 - £27,000 per annum, negotiable
Job Description:
Complaints Co-Ordinator, Liverpool
We are seeking a dedicated Complaints Co-Ordinator to join a growing team within a well-recognised financial services organisation.
The Complaints Co-Ordinator will be responsible for addressing and resolving customer complaints in a timely and professional manner. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a commitment to delivering exceptional customer service.
Responsibilities:
* Responsible for the logging and investigation of all new complaints ensuring compliance with policy and regulatory requirements.
* Receive and acknowledge customer complaints via various channels including phone, email, and in-person.
* Investigate complaints thoroughly, gathering all necessary information and documentation.
* Liaise with relevant departments or individuals to resolve complaints effectively.
* Provide timely updates to customers regarding the status of their complaints.
* Work closely with other team members to identify recurring issues and implement solutions to prevent future complaints.
* Maintain accurate records of complaints and their resolutions.
* Ensure compliance with company policies and regulatory requirements.
* Continuously strive to improve complaint-handling processes and procedures.
Requirements:
* Proven experience in dedicated complaints handling role - 1 year plus experience is desired
* Experience of working within a financial services environment - preferred but not essential
* Excellent communication skills, both verbal and written
* Strong problem-solving abilities and attention to detail
* The ability to work from a Liverpool city centre office and also from home
* Ability to remain calm and composed when dealing with challenging situations.
* Proficiency in using customer relationship management (CRM) software and other relevant tools.
* Ability to work independently as well as part of a team.
* Flexibility to adapt to changing priorities and work in a fast-paced environment.
Salary:
A competitive basic salary of c£23,000-27,000k pa is on offer plus a comprehensive range of benefits including private medical, pension and hybrid office/home working pattern
We are seeking a dedicated Complaints Co-Ordinator to join a growing team within a well-recognised financial services organisation.
The Complaints Co-Ordinator will be responsible for addressing and resolving customer complaints in a timely and professional manner. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a commitment to delivering exceptional customer service.
Responsibilities:
* Responsible for the logging and investigation of all new complaints ensuring compliance with policy and regulatory requirements.
* Receive and acknowledge customer complaints via various channels including phone, email, and in-person.
* Investigate complaints thoroughly, gathering all necessary information and documentation.
* Liaise with relevant departments or individuals to resolve complaints effectively.
* Provide timely updates to customers regarding the status of their complaints.
* Work closely with other team members to identify recurring issues and implement solutions to prevent future complaints.
* Maintain accurate records of complaints and their resolutions.
* Ensure compliance with company policies and regulatory requirements.
* Continuously strive to improve complaint-handling processes and procedures.
Requirements:
* Proven experience in dedicated complaints handling role - 1 year plus experience is desired
* Experience of working within a financial services environment - preferred but not essential
* Excellent communication skills, both verbal and written
* Strong problem-solving abilities and attention to detail
* The ability to work from a Liverpool city centre office and also from home
* Ability to remain calm and composed when dealing with challenging situations.
* Proficiency in using customer relationship management (CRM) software and other relevant tools.
* Ability to work independently as well as part of a team.
* Flexibility to adapt to changing priorities and work in a fast-paced environment.
Salary:
A competitive basic salary of c£23,000-27,000k pa is on offer plus a comprehensive range of benefits including private medical, pension and hybrid office/home working pattern
Job number 1471732
metapel
Company Details:
Incubate Consulting
Company size: 1–4 employees
Industry: Recruitment Consultancy
Incubate Consulting benefits from more than 12 years experience delivering value-added commercial recruitment and search solutions to the Sales, Marke...