Business Assurance Assessor
other jobs Connells Group
Added before 62 Days
- England,South West,Dorset
- full-time
- Competitive salary
Job Description:
Job Description
To provide a quality review service ensuring that "best advice" and "best practice" are adopted across the network.
Working as part of a team the role entails checking cases that our appointed representatives submit, to ensure that ’best advice’ is being given to their clients and that the FCAs Consumer Duty principles is being applied. The checking of cases will ensure a compliant sales process is being demonstrated and recorded within our internal system. This will contribute to ensuring that a positive customer culture is embedded across the organisation.
Your primary responsibility will be to verify the standards of advice given and to clearly report the findings to all relevant parties, recommending remedial action where appropriate and duly monitoring the progress of any such actions. You will have the opportunity to assist with training needs, act as a point of reference for the business and produce management information for senior management.
You will build positive relationships with advisers through regular contact and feedback. In order to support a positive customer focussed culture you will also be encouraged to maintain your personal development and continue to progress with industry qualifications.
Key Responsibilities to include:
* Check cases to ensure the best outcomes for customers and that documentation meets FCA and Mortgage Intelligence Holdings’ requirements, ensuring a positive customer culture.
* Assessment of Mortgage, Protection & General Insurance cases against regulatory and in-house standards set out by the Compliance team.
* Provide feedback to advisers regarding cases checked, ensuring that positive relationships are both built and maintained.
* Provide feedback to field staff to assist as part of their overall monitoring of advisers.
* Reporting results of assessments and monitoring responses.
* Analysis of results to identify trends, areas of development and potential risks.
* Play a key role in contributing to the networks Consumer Duty obligations, considering these obligations in all actions and decisions that are taken.
* Carry out ad hoc tasks as may be delegated to you by your line manager as required by the business.
Skills and Experience
* Strong IT skills
* Excellent written & verbal communication skills
* High level of accuracy & attention to detail
* Ability to work as part of a team.
* Ability to analyze data to identify trends.
* Good administrative and organisational skills
* Good telephone manner
* Ability to work under pressure.
* Good time management skills
What we can offer you
* The flexibility of a Hybrid working pattern - (2 days in the office/3 working from home)
* Salary £23k depending on experience.
* Full Support and Training to gain your CeMap Qualification
* Plus, many more perks and benefits
Who we are:
We’re a mortgage and insurance network and club, supporting advisers for over 25 years.
Founded in 1996, we started life as a lead generation company and have grown into the multi-award-winning network and club we are today. You’ll benefit from our wealth of industry experience, premium network and club services and expertise in business growth.
MS01898
To provide a quality review service ensuring that "best advice" and "best practice" are adopted across the network.
Working as part of a team the role entails checking cases that our appointed representatives submit, to ensure that ’best advice’ is being given to their clients and that the FCAs Consumer Duty principles is being applied. The checking of cases will ensure a compliant sales process is being demonstrated and recorded within our internal system. This will contribute to ensuring that a positive customer culture is embedded across the organisation.
Your primary responsibility will be to verify the standards of advice given and to clearly report the findings to all relevant parties, recommending remedial action where appropriate and duly monitoring the progress of any such actions. You will have the opportunity to assist with training needs, act as a point of reference for the business and produce management information for senior management.
You will build positive relationships with advisers through regular contact and feedback. In order to support a positive customer focussed culture you will also be encouraged to maintain your personal development and continue to progress with industry qualifications.
Key Responsibilities to include:
* Check cases to ensure the best outcomes for customers and that documentation meets FCA and Mortgage Intelligence Holdings’ requirements, ensuring a positive customer culture.
* Assessment of Mortgage, Protection & General Insurance cases against regulatory and in-house standards set out by the Compliance team.
* Provide feedback to advisers regarding cases checked, ensuring that positive relationships are both built and maintained.
* Provide feedback to field staff to assist as part of their overall monitoring of advisers.
* Reporting results of assessments and monitoring responses.
* Analysis of results to identify trends, areas of development and potential risks.
* Play a key role in contributing to the networks Consumer Duty obligations, considering these obligations in all actions and decisions that are taken.
* Carry out ad hoc tasks as may be delegated to you by your line manager as required by the business.
Skills and Experience
* Strong IT skills
* Excellent written & verbal communication skills
* High level of accuracy & attention to detail
* Ability to work as part of a team.
* Ability to analyze data to identify trends.
* Good administrative and organisational skills
* Good telephone manner
* Ability to work under pressure.
* Good time management skills
What we can offer you
* The flexibility of a Hybrid working pattern - (2 days in the office/3 working from home)
* Salary £23k depending on experience.
* Full Support and Training to gain your CeMap Qualification
* Plus, many more perks and benefits
Who we are:
We’re a mortgage and insurance network and club, supporting advisers for over 25 years.
Founded in 1996, we started life as a lead generation company and have grown into the multi-award-winning network and club we are today. You’ll benefit from our wealth of industry experience, premium network and club services and expertise in business growth.
MS01898
Job number 1472926