Bilingual Customer Service Representative
other jobs Hire Stone Recruitment Limited
Added before 62 Days
- England,West Midlands,Warwickshire,Rugby
- full-time
- £24,999 - £25,000 per annum
Job Description:
Bilingual Customer Service Representative
Are you passionate about customer service? Are you a fluent French speaker? Well this may be the role for you
Location: Rugby
Salary: £25000 p.a
Working Hours: 37 hours a week between 08:00-19:00 on a rotating shift pattern
Free car parking
Great company benefits
About the Role:
Our client is looking for a dedicated and customer-centric French-speaking Customer Service Representative to join our client’s dynamic Resupply Team. The successful candidate will play a crucial role in providing top-tier customer support across various channels, ensuring all customer interactions meet our client’s high standards of accuracy and quality.
Key Responsibilities:
* Customer Interaction: Answer incoming calls and handle customer queries via telephone, online chat, and email with professionalism and efficiency.
* Order Processing: Process customer orders through our ERP system and manage payments when applicable.
* Online Support: Provide timely and effective online support to customers through our chat system.
* Accuracy & Quality: Ensure all information processed is of the highest standard and accuracy.
* Quotations & Queries: Prepare customer quotations and respond to all queries promptly.
* Administrative Duties: Perform general administrative tasks as needed.
* Warranty Handling: Address and resolve customer warranty issues.
* Proactive Engagement: Escalate out-of-stock items, promote our online offerings, and build rapport with customers to enhance their experience.
Reporting:
* Report to Resupply Team Leaders, focusing on customer lead requests and queries.
About You:
* Experience: Previous customer service experience is essential.
* Native French or fluent French speaking is a must
* Skills: Excellent problem-solving skills and the ability to handle customer interactions with confidence and empathy.
* Attributes: Must be customer-focused, flexible, and a team player. A proactive approach to problem-solving and promoting our services is crucial.
* Team Dynamics: Ability to work well in a team and contribute to a positive working environment.
Working Conditions:
* Hours: 37 hours per week on a rotating shift pattern between 08:00-19:00.
If you are French-speaking, passionate about customer service, and thrive in a dynamic, fast-paced environment, then feel free to apply now with your CV
Are you passionate about customer service? Are you a fluent French speaker? Well this may be the role for you
Location: Rugby
Salary: £25000 p.a
Working Hours: 37 hours a week between 08:00-19:00 on a rotating shift pattern
Free car parking
Great company benefits
About the Role:
Our client is looking for a dedicated and customer-centric French-speaking Customer Service Representative to join our client’s dynamic Resupply Team. The successful candidate will play a crucial role in providing top-tier customer support across various channels, ensuring all customer interactions meet our client’s high standards of accuracy and quality.
Key Responsibilities:
* Customer Interaction: Answer incoming calls and handle customer queries via telephone, online chat, and email with professionalism and efficiency.
* Order Processing: Process customer orders through our ERP system and manage payments when applicable.
* Online Support: Provide timely and effective online support to customers through our chat system.
* Accuracy & Quality: Ensure all information processed is of the highest standard and accuracy.
* Quotations & Queries: Prepare customer quotations and respond to all queries promptly.
* Administrative Duties: Perform general administrative tasks as needed.
* Warranty Handling: Address and resolve customer warranty issues.
* Proactive Engagement: Escalate out-of-stock items, promote our online offerings, and build rapport with customers to enhance their experience.
Reporting:
* Report to Resupply Team Leaders, focusing on customer lead requests and queries.
About You:
* Experience: Previous customer service experience is essential.
* Native French or fluent French speaking is a must
* Skills: Excellent problem-solving skills and the ability to handle customer interactions with confidence and empathy.
* Attributes: Must be customer-focused, flexible, and a team player. A proactive approach to problem-solving and promoting our services is crucial.
* Team Dynamics: Ability to work well in a team and contribute to a positive working environment.
Working Conditions:
* Hours: 37 hours per week on a rotating shift pattern between 08:00-19:00.
If you are French-speaking, passionate about customer service, and thrive in a dynamic, fast-paced environment, then feel free to apply now with your CV
Job number 1475589