Are you a well organised and pro-active customer service professional looking for a new
and exciting challenge? Do you have experience in a personal assistant role with expertise
managing calendars, inboxes and general administration? Want to work proudly together
as one team to deliver an outstanding service for our leaseholders?
About the role
Our client is a leading residential estate management company, who manage an excess of
150 exclusive and beautifully landscaped developments across the UK. They are looking for a
professional and enthusiastic Estate Services Adviser to join their team in Frimley, to provide
office-based support to two of their team of eight Area Managers.

About you
As part of the Customer Experience Team, you will be a real ambassador for theircustomers,
solution-focused, identifying challenges rather than problems and play a part in delivering
performance at its best, on a personal and collaborative basis.
You will have strong decision making skills and be used to working under pressure and to very reactive and tight deadlines. A proven track record with a reputation for being a positive role model and driving change through people and processes with the ability to be flexible when the need arises. You will work in an intuitive way with a high level of responsibility supporting the Area Managers, as well as delivering a positive, prompt and accurate service to leaseholders, Estates Services Team, remote staff, contractors and each other.

Hours: Monday-Friday, 9:00am-5:00pm, 35 hours per week
Salary: £27,500 per annum

General Responsibilities

• Establish good relationships with Area Managers, Estate Managers and other estate-based
staff to promote the services of the Customer Experience Team and provide support and
solutions to day-to-day issues.

• General typing, filing, photocopying and all other reasonable office duties as required

• Work collaboratively with and support fellow team members as and when required

• Deal effectively with all telephone enquiries by either providing the solution or referring to
the relevant member of the team with an emphasis on monitoring and tracking to
resolution
• Manage diaries for your Area Managers, organising estate visits, budget meetings and account meetings in accordance with required timescales
• Monitor your Area Managers’ mailboxes, assisting with responses, and occasionally take minutes in meetings, whilst observing absolute confidentiality.
Skills and Experience
Minimum of 5 GCSE’s at Grade A to C (to include English Language & Maths)
Previous experience in a PA/Administration, customer focused role
Experience of dealing with a varied client group
Excellent communication and interpersonal skills, able to build relationships
Attention to detail, with a right first time approach Strong organisation skills including planning/monitoring/time management
Able to prioritise and work on multiple levels
Excellent knowledge of Microsoft Word, Excel and Outlook
Confident with a positive attitude
Be approachable, persuasive and reliable
Remain calm under pressure / with the ability to find solutions
Willing to learn new skills and rise to new challenges
Ability to maintain confidentiality when required