Job Title: Customer Service Advisor
Location: Haydock (WA11 9TL)
Salary: £13.00- £13.50 per hour
Shifts: Monday- Thursday 08:30- 16:30, Fridays 08:30- 15:30
Contract Type: Temporary

The Company

Our client, the world’s leading independent provider of fire safety glass for timber, steel and aluminium applications are currently looking for an experienced Customer Service Advisor to join their team on a temporary basis of 4- 6 weeks.

Reporting to the Customer Service Manager, you will ensure that all orders are entered and acknowledged within 24 hours and that transportation is arranged for each order. You will be responsible for communicating with the customer to ensure they are kept updated with the progress of their order.

As the Customer Service Advisor, your duties will be: -

" Ensuring that Sales Orders are entered within the system within 24hrs of receipt. Ensuring careful attention is paid to delivery date, delivery address, products and sizes, pricing, and any special delivery/ manufacturing instructions.
" Arrange transport for finished orders using transport partners from the approved supplier list.
" Liaise with the customer if there any issues with the order or to ensure that the order is clarified properly if information is missing.
" Ensure that customers are kept up to date on the progress of their order and be proactive on informing the customers of any issues.
" Raise any delivery paperwork required for an order prior to despatch.
" Send invoices to customers for payment.

The successful Customer Service Advisor will have the following skills: -

" Experience of dealing with customers in a pressurised environment.
" Excellent communication (including telephone) skills.
" Problem solving ability.
" Be organised ensuring that each order is methodically dealt with.
" Good communication skills both written and verbal.