Location: Swansea
Work Arrangement: Hybrid (3 days in the office, 2 days from home )
Our Personal Injury Claims Handlers negotiate the settlement of claims in an efficient, fair and economical manner. They provide excellent customer service, maintain policy and where possible promote a speedy recovery.
Key Responsibilities:
* Compliance:Comply with pre and post litigation procedures through the life of a claim to conclude the case effectively and economically.
* Investigate: Clearly establish the circumstances of any loss and make appropriate liability enquiries.
* Clarify:Identifying and referring questionable underwriting
* Validation: Validate claims and check all the details agree with our records.
* Validate accounts/fee notes and authorising payments.
* Maintain accurate estimates throughout the life of the claim and make adjustments where appropriate.
* Product Knowledge: Build expertise in our products and services.
* Customer Liaison: Act as a key liaison, providing regular updates to customers throughout the process.
Essential Qualifications, Skills, and Experience:
* Strong relationship-building skills
* Clear, responsive interpersonal skills (written and verbal)
* Keen eye for detail and ability to check work
* Deep understanding of good customer service
* Excellent organisational skills with strong prioritisation abilities
* Desire to continually improve ways of working
* Have Experience of working in a legal environment
* Have a Law degree or equivalent.
Benefits:
* Competitive Benchmarked Salary
* 25 Days Holiday
* Discretionary Bonus Scheme
* Employee Assistance Programme
* Annual Holiday Buy (up to 3 extra days)
* Salary Sacrifice Benefits
* Annual Benefits Reviews
* Option for Professional Qualifications and Study Support
Interested?

If you enjoy building relationships, helping people, and working in a dynamic environment, we’d love to hear from you. Apply now to join our Claims Operations team!