Office Administrator - Pensions Firm
Location | Leicester Area
Salary | £23,000 + Benefits
An Administrator is required to work for our Client, an established and thriving independent business 100% owned by the Directors. They are an Award Winning Pension Provider, and have recently been voted the UK’s Best SSAS Provider 2023 by Investment Life & Pensions Moneyfacts. Working from their office in Leicester, the Administrator will be responsible for undertaking a range of tasks applicable to the support services team and groupwide projects e.g. HMRC projects. re-registration projects, property administration best practice projects etc. Working as part of a team to assist in the delivery of the successful individual tasks the main duties will consist of; * Responsibility to provide excellent customer service to all clients, advisers and third parties
* Maintains and improves client relationships, effectively handling client enquiries, both complex and simple on the telephone
* Respond to a range of queries and correspondence, ensuring all work is processed in accordance with SLAs and internal deadlines
* Work checklists, flowcharts, procedure notes are followed and completed at all times to reduce financial and reputational risk
* Filing of all incoming documentation according to the internal processes and standards
* Engaging with 3rd party providers to obtain accurate scheme valuations, including property specific data such as rent review information, lease renewals and insurance data as appropriate
* Updating systems to ensure the most accurate, up-to-date information is recorded in a timely manner
* Take personal responsibility for ensuring knowledge of HMRC & TPR & ICO legislative practices and changes relating to all Pensions administration and business products are kept up to date using all resources available
* Contribute to projects when requested and deliver within set timescales
* Take personal responsibility for own development, highlighting training needs to the Manager
* Comply with the Health & Safety Guidelines as set out in the Health & Safety Management System document
* Ensure compliance with our Company policies, procedures and guidelines
Candidates applying for the role should offer;
* At least 2 years administration experience
* Excellent customer service skills
* Team working skills as well as the ability to work independently under own initiative
* Flexible approach to work and the ability to multi-task and move between tasks within the department at short notice
* Ability to manage own workload considering quantity /quality and the solutions and outcomes required at the time
* Ability to work within tight deadlines whilst maintaining accuracy on either complex or repetitive tasks
* Conscientious with an excellent attention to detail
* Sound knowledge of all Microsoft Applications
* Strong organisational skills.
* Excellent written and oral communication skills
* Strong numeracy and literacy skills
* Good communication skills, with the ability to structure communication to meet the needs of the client and teams
NJR 15054