IT Service Desk Manager
other jobs i Resourcing Limited
Added before 58 Days
- England,London
- full-time
- £63,000 - £68,000 per annum
Job Description:
IT Service Desk Manager
Permanent
City of London
Leading blue-chip company
£63,000 - £68,000 + bonus + benefits
To work for a leading, global, blue-chip company based in the City of London office.
MUST HAVE MANAGEMENT EXPERIENCE.
Key responsibilites-
* * Continuous development and improvement of IT Service Desk through proactive oversight and automation for: * Service Desk Performance, MI reporting
* Incident and Request fulfilment
* Identify and Access Management, including application recertification and JML process
* User hardware provisioning
* Software Installs
* Asset tracking
* Licence management
* EUC (end user computing)
* Documentation management, such as: * Policy ownership
* Process writing
* Procedure creations
* User training documentation
* IT Inductions
* Other responsibilities include: * Supplier management, to ensure the effective resolution of all incidents, requests, problems etc.
* Resource Management including team meetings, 1:1, objective and performance management, rota etc.
* Oversight of the daily checks
* Oversee and manage projects, such as: PC updates, rollouts, hardware refreshes etc.
* Oversee and get involved in other ad hoc tasks or projects as they arise.
Key responsibilities-
* * Be technically competent with good all-round knowledge of Windows 11, Office, Azure Entra, Azure Admin, Teams Admin, Exchange, SharePoint, Citrix, and printing technology.
* Have exposure to the following applications: OpenBox, Impact, DocoSoft, RMS, Workday, ProCede (ideal but not essential).
* Have experience supporting AV/Media support, Crestron technology, Signage Live (ideal but not essential).
* Have experience undertaking backups and restores.
* Have excellent interpersonal, verbal and written communication skills, be able to produce documentation (user guides, technical support docs) to a high standard.
* Be confident leading a small team, acting as an escalation/referral point where necessary.
* Have proven experience with implementing new practices and suggesting new ways of working to improve efficiencies.
IT Service Desk Manager
Permanent
City of London
Leading blue-chip company
£63,000 - £68,000 + bonus + benefits
Permanent
City of London
Leading blue-chip company
£63,000 - £68,000 + bonus + benefits
To work for a leading, global, blue-chip company based in the City of London office.
MUST HAVE MANAGEMENT EXPERIENCE.
Key responsibilites-
* * Continuous development and improvement of IT Service Desk through proactive oversight and automation for: * Service Desk Performance, MI reporting
* Incident and Request fulfilment
* Identify and Access Management, including application recertification and JML process
* User hardware provisioning
* Software Installs
* Asset tracking
* Licence management
* EUC (end user computing)
* Documentation management, such as: * Policy ownership
* Process writing
* Procedure creations
* User training documentation
* IT Inductions
* Other responsibilities include: * Supplier management, to ensure the effective resolution of all incidents, requests, problems etc.
* Resource Management including team meetings, 1:1, objective and performance management, rota etc.
* Oversight of the daily checks
* Oversee and manage projects, such as: PC updates, rollouts, hardware refreshes etc.
* Oversee and get involved in other ad hoc tasks or projects as they arise.
Key responsibilities-
* * Be technically competent with good all-round knowledge of Windows 11, Office, Azure Entra, Azure Admin, Teams Admin, Exchange, SharePoint, Citrix, and printing technology.
* Have exposure to the following applications: OpenBox, Impact, DocoSoft, RMS, Workday, ProCede (ideal but not essential).
* Have experience supporting AV/Media support, Crestron technology, Signage Live (ideal but not essential).
* Have experience undertaking backups and restores.
* Have excellent interpersonal, verbal and written communication skills, be able to produce documentation (user guides, technical support docs) to a high standard.
* Be confident leading a small team, acting as an escalation/referral point where necessary.
* Have proven experience with implementing new practices and suggesting new ways of working to improve efficiencies.
IT Service Desk Manager
Permanent
City of London
Leading blue-chip company
£63,000 - £68,000 + bonus + benefits
Job number 1484565
metapel
Company Details:
i Resourcing Limited
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