WINE AND FINE DINING SERVICE EXPERT FOR LUXURY LIFESTYLE & WELLNESS RETREAT
* Start Date: Interviewing now for immediate start
* Salary: £30,000-£35,000 gross p.a. depending upon experience, plus benefits
* Location: Dorset, UK
* Contract: Full-time, Permanent
* Benefits: Voluntary Pension, up to 10% Bonus based upon KPIs, Private Medical, 25 days Annual Leave + Public Holidays
* Additional: Fine Dining / Formal Plated Service Experience required, WSET Level 3 certification preferred
Job Overview:
The Chace People Team is looking for a dynamic individual to join our client’s luxury lifestyle and wellness retreat as part of the preopening F&B Service Team, specialising in wine. This role reports to the Head of Operations and is responsible for leading hospitality services, ensuring market-leading standards and exceeding guest expectations, particularly in food and beverage services and promoting the client’s wines. The role requires efficient collaboration with the Service Team to deliver exceptional F&B and hospitality experiences, embodying the client in a ambassadorial role. You’ll support and drive its operation, PR, continued development, enhancement and success.
Key Responsibilities:
* Lead hospitality services to achieve market-leading standards across food and beverage, emphasising high-quality service and promotion of client’s wines.
* Collaborate effectively with the Service Team to ensure best-practice F&B and hospitality services at all times.
* Enhance guest experiences through exemplary visual, physical, and sensory interactions.
* Represent the client as an ambassador to support operational success and continued development.
Food & Beverage (F&B):
* Follow established procedures for fine dining / formal plated food and drink service across various guest services.
* Demonstrate comprehensive knowledge of menus, including ingredients, preparation, availability, pricing, and pairings.
* Upsell food, drink, activities, experiences, and events to increase revenue and profitability.
* Maintain cleanliness, sanitation, and presentation standards in all F&B areas.
Wine:
* Oversee high-standard wine service across outlets and accommodations.
* Coordinate wine stocks to maximise sales and maintain service and packaging standards.
* Lead training sessions to ensure consistent high standards of wine service.
* Participate in wine tasting activities and collaborate on developing wine experiences.
Miscellaneous:
* Support marketing in promoting activities, experiences, and events.
* Lead and participate in preparing, activating, and clearing activities and events.
* Implement control measures for premises access and safety compliance.
* Accept responsibility as a Competent Person in the implementation of the company’s Health & Safety Policy.
Requirements:
* Fine Dining / Formal Plated Service required.
* WSET Level 3 Certified is preferred, but not a prerequisite.
* Minimum 2 years’ experience in a professional wine-oriented business.
* Presentable, cheerful, and polite demeanour, wearing appropriate uniform and maintaining personal hygiene standards.
* Availability for weekend and evening work, as well as outdoor work as required.
* Proactive, enthusiastic, team-oriented with respect for maintaining good working relationships.
* Reflect the ethos of the client in appearance, character, and guest interactions.
Training:
* Essential: Mews CRM, Basic Food Hygiene, HACCP, Manual Lifting
* Voluntary: First Aid at Work, Fire Safety