About My Client: My client is a professional organisation committed to excellence in events and hospitality management. The team ensures seamless operations and exceptional experiences for their clients and their guests.
Role Overview: As an Event Operations Assistant, you will play a vital role in event execution. Your focus will be on guest satisfaction, efficient setup, and maintaining high standards throughout events.
Key Responsibilities:
* Customer Service Excellence: * Provide outstanding service to delegates and guests.
* Greet visitors professionally and assist them promptly.
* Manage communication with colleagues and clients.

* Event Setup and Management: * Arrange event spaces according to specifications.
* Maintain cleanliness and orderliness during and after events.
* Support health and safety, food health and hygiene and first aid protocols.

* Collaboration and Communication: * Work effectively with team members.
* Build positive relationships with stakeholders.

* Administrative Support: * Assist visitors in organising their events.
* Provide necessary administrative support.
* Providing support to recruit for volunteers.
* Managing Telephone Calls and emails from colleagues and clients

Experience, Knowledge, and Skills:
Essential:
* Experience in delivering exceptional customer service.
* Strong communication skills (written and oral).
* Staying calm under pressure.
* Initiative-driven and adaptable.
* Problem-solving abilities.
* Confidence in building new and existing relationships
* Organised with attention to detail.
* Proficient in Microsoft Office and 365, such as Word and Excel.
Desirable:
* Industry knowledge (preferred but not essential).
* Previous conference centre or hotel conferencing experience.