Exciting Opportunity Alert! Join Rendall & Rittner as a Customer Experience Advisor!
Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Customer Experience Advisor. This is an incredible career opportunity with a fantastic package.
Position: Customer Experience Advisor
Location: Office Based - 340 Deansgate, Manchester, M3 4LY
Working Hours: Shift Pattern 
Shift 1:
* Monday to Friday: 08:00 - 16:30
* One Saturday per month: 08:30 - 16:00 (with one weekday off per month when Saturday is worked)
Shift 2:
* Monday to Friday: 11:30 - 20:00
* One Saturday per month: 08:30 - 16:00 (with one weekday off per month when Saturday is worked)
Salary:  Competitive
Contract: A permanent position that offers stability and room for growth.
Why Rendall & Rittner:
Award-Winning: Join an established and celebrated company known for delivering first-class property management services.
Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs.
Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness.
Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses.
Health and Well-being: Benefit from Private Medical Insurance, Life Assurance and enhanced Maternity and Paternity leave.
Time Off: Enjoy 25 days of holiday plus national holidays.
Rest and Recuperation: Paid sabbaticals as a loyalty bonus.
Team Spirit: Be part of a collaborative work environment, where your team and relationships matter.
Pension Plan: Secure your future with the Rendall & Rittner Pension scheme.
Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters.
Key Responsibilities and Requirements:
As an Customer Experience Advisor at Rendall & Rittner, you will:
* Provide exceptional customer service via telephone and email, addressing and resolving customer enquiries and issues promptly.
* Maintain clear, professional, and empathetic communication with customers, ensuring a positive customer experience with every interaction.
* Quickly and creatively solve customer problems, and proactively identify potential issues before they escalate.
* Collaborate effectively with team members, sharing insights and supporting peers to ensure consistent service delivery.
* Keep accurate and detailed records of customer interactions, participating in team meetings and contributing to a positive team environment.
* Stay updated on R&R products, services, and systems, seeking feedback and implementing suggestions to enhance customer service.
* Participate in training sessions to develop new skills and knowledge, open to learning about customer needs, preferences, and frustrations.
* Demonstrate strong verbal and written communication skills, articulating solutions clearly and professionally.
* Work well in a team environment, showing willingness to collaborate and share knowledge with colleagues.
* Commit to providing exceptional service that enhances customer satisfaction, motivated by the opportunity to make a positive difference in people’s lives.
How to Apply:
Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights, or visit our website for a full list of current openings.
To get more details or answers to your questions, reach out to our friendly recruitment team at and mention the reference number "Ref #LI-BB1.
Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period.
Join Rendall & Rittner and take your career to the next level. Don’t miss out on this exciting chance to progress your career and make a significant impact!