Epicor IT 2nd line Support
other jobs Washington Frank
Added before 49 Days
- England,Yorkshire and The Humber,West Yorkshire
- full-time
- £30,000 - £40,000 per annum
Job Description:
As a Epicor 2nd Line Support, you will play a key role in providing support and guidance to users of the Epicor Kinetic software platform.
You will be responsible for assisting users with troubleshooting, providing training sessions, and ensuring smooth operation of the software within the organisation.
Key Responsibilities :
Provide Second-line support to end-users of Epicor Kinetic software, addressing queries and technical issues in a timely manner.
Conduct training sessions for new users to ensure they have a thorough understanding of the software’s functionality and features.
Document support tickets, resolutions, and user feedback to facilitate continuous improvement of the software platform.
Stay updated on the latest releases, updates, and best practices related to Epicor Kinetic software.
Qualifications :
At least 1 year of hands-on experience using Epicor Kinetic software is required.
Strong communication and interpersonal skills, with the ability to effectively convey technical concepts to non-technical users.
Prior experience providing software support or training is highly desirable.
Basic understanding of ERP systems and business processes is preferred.
Ability to work independently and collaboratively in a fast-paced environment.
Bachelor’s degree in Information Technology, Computer Science, or related field is preferred.
You will be responsible for assisting users with troubleshooting, providing training sessions, and ensuring smooth operation of the software within the organisation.
Key Responsibilities :
Provide Second-line support to end-users of Epicor Kinetic software, addressing queries and technical issues in a timely manner.
Conduct training sessions for new users to ensure they have a thorough understanding of the software’s functionality and features.
Document support tickets, resolutions, and user feedback to facilitate continuous improvement of the software platform.
Stay updated on the latest releases, updates, and best practices related to Epicor Kinetic software.
Qualifications :
At least 1 year of hands-on experience using Epicor Kinetic software is required.
Strong communication and interpersonal skills, with the ability to effectively convey technical concepts to non-technical users.
Prior experience providing software support or training is highly desirable.
Basic understanding of ERP systems and business processes is preferred.
Ability to work independently and collaboratively in a fast-paced environment.
Bachelor’s degree in Information Technology, Computer Science, or related field is preferred.
Job number 1487306
metapel
Company Details:
Washington Frank
Company size: 100–249 employees
Industry: Recruitment Consultancy
Washington Frank, a Tenth Revolution Group company, was launched in 2014 to focus on the SME ERPsoftware market, a sector of the tech industry estimat...