Service Desk Analyst
Tired of the daily commute into London?
Struggling to find that perfect work/life balance?
Our client, a global leader in the legal industry, is looking for a Service Desk Analyst to join their team on a fully remote basis.
Position Highlights:
* Enjoy the flexibility of remote work, with monthly office visits for team collaboration.
* Core hours from 7am to 3pm, giving you afternoons free to enjoy the summer months.
* Rotation of on-call weekend coverage and support required, with additional remuneration provided.
Responsibilities:
* Provide 1st line technical support to internal customers
* Provide technical assistance on the Firm’s software including, Microsoft Office 365 Suite, Teams, Adobe, iManage Document Management Software and Windows operating system.
* Resolve complex technical issues promptly to ensure customer satisfaction
* Collaborate with team members and assist as needed
Required Skills:
* 5+ years’ IT support experience within a legal or professional service environment.
* Excellent problem-solving and troubleshooting skills
* Ability to handle multiple tasks under pressure with attention to detail
* Clear communication skills, both verbal and written
* Working knowledge of ITIL Service Management preferred
* Ready to say goodbye to the commute and hello to a fulfilling remote career?
Hit APPLY now!