Customer Success Administration Support
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position.
Our Client is a successful communications company based in Doncaster, that have been trading for over 45 years and due to continued success and growth an additional position has become available within their well-established Customer Service Team.
Key Duties:
* Order checking, ensuring all details are correct on the CRM system - making amendments and updates where necessary
* Daily checks on deliveries and collections
* Obtaining Customer Feedback
* Dealing with enquiries in a pleasant and helpful manner, communicating relevant information to other departments, referring to others as appropriate
* Support other departments with queries and taking ownership to resolve in a timely manner.
* Completing various internal process forms
* Keeping CRM updated for designated Sales Account Manager
* Providing excellent customer service over the phone, through inbound and outbound telephone calls and via correspondence
The Candidate:
* Excellent organisation skills
* Have effective communication skills - take personal responsibility for providing outstanding customer service
* Good attention to detail
* Ability to interact confidently at all levels to establish what the problem is and explain the solution
* Confident IT user - Including Microsoft Teams packages and Excel
Full training will be given on internal in house systems along with product knowledge.
The Package:
* Permanent, full-time position - 8.30 - 5 pm Monday to Friday
* Salary NLW + negotiable depending on experience
* 20 days’ holiday + stats rising to 25 days (pro rata)
* Free parking
* Pension
* Life Insurance
This is an excellent opportunity to work within a company that views its employees as an integral aspect of their success.