Customer Communications Advisor
8 month contract
Full Time - 37 hours per week - Shifts between Monday to Friday: 8am-10pm, Saturday: 8am-5pm
Location - Portsmouth PO9, Penner Road
Fully office based role
Tate are working with a leading energy supplier in the UK to recruit for a customer communications advisor to come into the team and hit the ground running. If you feel you have the relevant experience for the role, please feel free to apply and we will get back to you as soon as possible!
Role Overview
You will play a vital role in ensuring effective communication with our customers regarding planned power outages. This position requires proactive customer contact, providing up-to-date information, and ensuring excellent service delivery. We seek individuals with outstanding customer service skills, excellent communication abilities, and a strong attention to detail.
Key Responsibilities
* Proactive Customer Contact: Initiate communication with customers about planned power outages, providing timely and accurate information.
* Customer Service Excellence: Ensure customers receive top-notch service, addressing their needs and concerns promptly and professionally.
* Identify Vulnerable Customers: Recognise vulnerabilities during customer interactions and confidently discuss available support services.
* Internal Coordination: Communicate effectively with engineers and office staff to ensure seamless information flow and service delivery.
* Flexibility and Support: Be available to support during bad weather conditions and flexible with working hours.
Qualifications and Skills
* Outstanding customer service skills.
* Excellent verbal and written communication abilities.
* Strong attention to detail.
* Confidence in discussing vulnerabilities and support options with customers.
* Ability to work collaboratively with engineers and office staff.
* Flexibility to work and provide support during adverse weather conditions.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.