IT Technician

Our client is looking for a keen and ambitious IT Apprentice to join the team. The ideal person will be answering client calls and helping to resolve issues with client systems. Training will be provided as well as access to a variety of different systems to learn.
Our client:

Provides an array of managed IT services to all types of business. Their detailed service portfolio enables them to be a Managed Service Provider (MSP), a Value-Added-Reseller (VAR) and an IT Solutions Provider. Many small to medium sized businesses can make considerable savings by using their managed IT services. Their approach is proactive – often spotting issues before the client is even aware of them.
The role:

Possible start date: 20.05.2024
Monday - Friday: Working hours to be discussed in interview
Total hours per week: 37.5
Daily duties:

* Assisting with IT Support and Engineering.
* Logging issues via a ticketing system.
* Checking back-ups and anti-viruses are up to date.
* Helpdesk support.
The training you will receive:

* Level 3 ICT Qualification.
* All training is undertaken online, through a combination of self-paced eLearning and live online classes.
* Functional skills in English and Mathematics, if required.
Prospects:

The role offers long-term security and the opportunity to progress into a permanent position.
Qualifications required:

* GCSE or equivalent English (Grade A* - C 9/4) - Desired
* GCSE or equivalent Mathematics (Grade A* - C 9/4) - Desired
Personal Skills required:

* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Analytical skills
* Logical
* Team working
* Initiative
Useful Experience:

The preferred candidate will have some experience with any of the following:
* Microsoft Office 365.
* Microsoft Windows 10 & 11.
Things to consider:

* Please ensure you have researched the role, the location of the employer and are able to travel easily.
* Due to the location of our client’s office, a driver’s licence and car would be beneficial.
* Proof of eligibility to work in the UK will be required.
* All applicants will be asked to submit a current CV and will be asked to attend an information, advice, and guidance session.
The apprenticeship:

Qualification: ICT Level 3
Duration: 18 months