We have an exciting opportunity for a Technical Service Desk Analyst to join a well established organisation in Bristol on a permanent basis.

This role will be hybrid working once
* Experience: 4 years in similar role (MSP Experience Highley Desirable)
* Driving licence and own vehicle
* Salary: £30,000 p.a + out of hours allowance and benefits
* Working Hours: 37.5hrs between 7:30 – 22:00 (Monday to Friday plus on call )  
* Certifications: ITIL Foundation, Microsoft (Desirable)
* Benefits: 23 days holiday including bank holidays, mobile phone paid, training budget, pension contribution.
Responsibilities:

• Provide remote Technical Support with occasional customer visits

• Provide assistance by phone, email and/or using a ticket management system

• Update the internal knowledgebase with issue resolution details

• Mentor and assist junior team members

Skills & Experience

• Good communication, documentation and customer service skills

• Experience of supporting the following:

• Microsoft server operating systems

• Microsoft Exchange

• Microsoft Active Directory

• VMware and/or Microsoft Hyper-V (VMware preferred)

• Microsoft Office 365

• Backup & Replication

• Microsoft Windows Desktop Operating Systems

• Experience of working in a busy MSP environment

• Experience of configuring and supporting network devices such as Firewalls and Switches

• Good understanding of principles of ITIL Framework

Technologies & Experience

• Experience working with Cloud Backup software

• Microsoft Remote Desktop Services

• Cloud computing and virtualisation technology 

• Cloud Security

• Firewalls

• SANs

• Server Hardware & Switches

• Office 365 Migrations

• Scripting
* VMWare or Hyper V
* Microsoft Active Directory

• Knowledge of iOS and Android devices