Trainee Policy Operations Technician
Salary: £21500 + A performance review after 3 months probation, then a salary rise of up to 5% will be awarded every 4 months for the duration of the milestone training period (2 years). The salary rise is performance related. This is a great opportunity for someone who has recently finished A-levels or University or equivalent looking to kick start a career!
Hours: 9 - 5 (Mon to Fri).
Office based during training period, then optional hybrid (2 out of 5 WFH).
Job Purpose:
Working as part of a team to deliver high quality customer services to customers and other relevant third parties. To learn and handle all Administration relating to an insurance policy. Including:
* Quotations
* Policies
* Queries
* New Business
* Mid-Term Adjustments
* Renewals
* Cancellations
* Lapses
* Investigate data discrepancies
* Raising validation requests
* Handle queries from other departments
Key Responsibilities:
* Develop motor insurance and product knowledge
* Efficiently manage daily work flow in line with targets
* Provide excellent customer service via emails, live chats and telephone
* Dealing with incoming and outgoing calls
* Working flexibly within the team, assisting colleagues where necessary
* Respond to and take ownership of enquiries from customer, intermediaries and third party administrators
* Contacting Brokers with validation and various policy queries
Skills, knowledge and Experience:
* Previous office and customer service experience is desirable but not essential
* Good interpersonal and communications skills
* Comfortable speaking with customers over the phone and other third parties
* Good IT skills
* Ability to plan, prioritise and manage own workload
* Good attention to detail and ability to accurately record information
* Team player
* Driven by self-development