Customer Service Specialist

Salary: £33,000 + £5,940 in Bonus

Location: Milton Keynes (Hybrid working after 3 months)

18-Month Fixed-Term Contract

An exciting opportunity has arisen for a Customer Service Specialistto join an award winning scientific organisation.

To apply for this position, you must possess comprehensive skills in MS Dynamics CRM and a minimum of 2 years of customer service experience.

The Customer Service Specialist will provide support to Managed Serviced Contract (MSP) customers in delivering a seamless consolidated service for their technical and product enquiries. You will be involved in creating reports for the account managers.

Key Responsibilities:

* Managing Mailbox Enquiries and handling inbound calls
* Logging Faults within MS Dynamics CRM for the company and supplier equipment
* Collate data and update cases within Ms Dynamics CRM
* Manage partner supplier equipment maintenance and liaise with customers to organise these
* Escalation of customer issues
* Inventory management
* Create reports for Account managers
* Update MS dynamics CRM for newly installed partner supplier equipment
* Continuously strengthen and develop with business partners
* Attend all company training
Essential skills required:

* Comprehensive skills in MS Dynamics and MS Office Suite
* Minimum of 2 years’ experience within a customer service environment working towards KPI targets
* KPI writing experience for Customer accounts
* Strong Communication skills
* Stakeholder management
Desirable Requirements:

* Experience working within the field of diagnostics
* Experience working with managed service contracts
Excellent Benefits:
Holiday Entitlement 28 days plus (8 days bank holiday) Bonus, excellent pension scheme, Health Care Insurance (BUPA, Cash Plan (Simplyhealth)
Income Protection Insurance, Educational Grant Scheme, Employee Assistance Program, Life Insurance 6 times the annual salary, Perkbox & Gym membership