Reed is recruiting on behalf of an independent family-owned company that supplies the catering sector. We are looking for a Telesales Supervisor to lead their South West telesales team, based in Bristol, with responsibilities extending to their Plymouth and Poole depots. The successful candidate will play a crucial role in maximising sales performance, ensuring accurate order processing, and driving the upselling and cross-selling of new products. * Annual Salary: £32,000 with a 10% annual bonus
* Location: Bristol, South West
* Job Type: Full-time
Day to day of the role: * Instil a selling culture within the South West Depots, starting with Bristol.
* Motivate and coach the team to sell new products and surpass monthly sales targets.
* Manage the call diaries for the South West team.
* Lead the team to ensure timely order placement before agreed deadlines at Poole, Plymouth, and Bristol depots.
* Collaborate with depot managers to identify and fill gaps in delivery routes.
* Maintain and develop a personal call list for the largest accounts.
* Analyse ’call stats reports’ and ’order intake report’ to optimise team efficiency and workload.
* Provide sales training, customer care coaching, and personal development opportunities for your team.
* Contribute to management planning with ideas for sales and marketing initiatives.
* Oversee daily operations to minimise inputting and telesales errors.
* Manage team absenteeism in line with company policy.
* Monitor team performance in managing incoming and outgoing orders, and produce relevant reports and KPIs.
* Support the team with customer queries and escalations.
* Collect and act upon competitor activity and pricing information.
Required Skills & Qualifications: * Demonstrable experience in a telesales leadership role.
* Strong leadership skills with the ability to motivate a geographically dispersed team.
* Excellent sales and customer service capabilities.
* Effective organisational and time management skills.
* Proficient in the use of call centre software and reporting tools.
* Willingness to travel to Plymouth and Poole depots as needed.
* Full UK driving licence (pool car provided or fuel costs covered for personal car use).
Benefits: * Competitive salary with a 10% annual bonus.
* Pool car provided for business travel or fuel reimbursement for personal car use.
* Standard working hours, Monday to Friday, 8.30 am – 5.00 pm.
* Opportunity to lead a dynamic sales team within a family-owned business.