Our client is a well established, multi branch sales and lettings business. They offer excellent support and career progression. They are looking for an experienced Property Manager that has great attention to detail, exceptional customer service skills and thrives in a fast paced team environment. Responsibilities include:
* Management up to 250 Properties Under Management (PUM)
* Understanding and upselling additional services
* Understanding the full ReapIT & Fix Flo system and processes set within
* Understanding, managing, and improving Budget & KPI Figures
* Preparing and completing Inventories, Check Out Reports and Mid Term Inspection reports for your portfolio including management of quality of content
* Deposit return management and TDS Claim control
* Managing Mid Term Inspection follow ups, quality and trade discount earnings
* Weekly Arrear management including Rent & Legal Protection submission claims and management
* Liaising with your Repair Co-Ordinator’s, Tenants, Landlords and Contractors to ensure all reactive maintenance works are carried out in a timely fashion and to an excellent standard.
* Helping to support and complete reactive maintenance volumes as they are reported
* Maintaining accurate file notes
* Contractor quality control, turnaround times, saturation and assigned work outcomes
* Quality control checks on market values and rent increases
* Challenging lost business reasons with effective objection handling and retention planning
* Managing and monitoring Landlord relationship calls quarterly
* Managing and monitoring refurbishment opportunities and volumes to maximize trade discount earnings
* Managing and monitoring void periods and vacant stock
* Pre / Post Tenancy cleans instructed and completed on time
* Pre / Post Tenancy maintenance matters instructed and completed on time
* Management of Statutory Compliance Certificates
Working hours are Monday - Friday 08:45-5:30pm
This a great opportunity to join an exciting, employee focused environment.