This exciting role is based in Coventry but accommodates home based working.
Reporting to the Global Account Manager, this role and the suitable candidate will be required to provide efficient and effective FM services ensuring professional and proactive management of the client’s property and facilities support services.
Delivery of excellent customer service and exceeding client’s expectations, with relationship management of key client stakeholders are an essential aspect of this exciting and demanding role.
Excellent communication will be a key aspect day-to-day as responsibilities will require coordinating a team of both on-site staff and sub-contractors.
Regular travel will be required to visit various Midlands and London sites.
Duties will include:
- Provide a first-class FM service for allocated sites under the remit of the Global Account Manager.
- An active member of the Manager’s on-call rota to be available outside of core service hours 1 week in every 3 weeks.
- The management and control of budgets, financial targets, and financial processes, producing timely and accurate reports with narration on all variances.
- Overall responsibility for the management of the Midlands and Ellesmere Port PMs & RMs, ensuring that the PMs & RMs are scheduled and completed within their agreed Service Level Agreement (SLA).
- Ensure that consistent and periodic auditing is taking place in all locations, this includes operational/quality/ health & safety/energy & sustainability audits.
- Lead and manage any facilities staff including external suppliers / contractors to ensure smooth business operations across the contracts.
- Ensuring that the annual POs for the Midlands sites & Ellesmere Port are raised before the services commence.
- Ensure the monthly and quarterly performance reports for the Midlands sites and Ellesmere Port are completed with the agreed client’s SLA.
- Develop a working knowledge of client work processes, workplace culture and policies essential for effective service delivery to users.
- Monitor contracts through key management staff, ensuring value for money and innovative service is provided.
- Attend client meetings as and when required.
- Ensure that regular toolbox talks are taking place with the teams.
If you have demonstrable and relevant experience then please apply to this role today and a member of our team will review your application.