Senior IT Support Analyst
other jobs i Resourcing Limited
Added before 54 Days
- England,London
- full-time
- £50,000 - £55,000 per annum
Job Description:
Senior IT Support Analyst
Permanent
City of London
Leading blue-chip company
£50,000 - £55,000 + bonus + benefits
To work for a leading, global, blue-chip company based in the City of London office.
Key responsibilites-
* * Liaise with business users to understand, troubleshoot and resolve IT related incidents and requests, ranging from simple access requests to more complex incidents.
* Proactively seek way to improve IT Support processes, and make recommendations to the IT Service Desk Manager.
* Ensure day-to-day IT operational checks are fulfilled, such as system back up checks, application availability etc. and address failures, where required
* Communicate information across teams about known errors and workarounds relating to incidents and problems.
* Proactively engage with third party suppliers to ensure the timely resolution of any incidents and requests relating to their services.
* Produce high standard of documentation, such as user guides and technical procedures.
* Contribute to and, where appropriate, lead on a variety of IT tasks and projects, such as maintaining inventories, hardware and software provisioning, IAM, and video conferencing.
* Undertake and lead on other ad hoc tasks or projects as they arise.
Required skills-
* Have proven experience in a similar role.
* Be technically competent with good all-round knowledge of Windows 11, Azure Entra, Intune, Office 365, Azure Admin, Teams, Exchange, SharePoint, Citrix, and printing technology.
* Have some exposure to the following applications: OpenBox, Impact, DocoSoft, RMS, Workday, ProCede (ideal but not essential).
* Have experience supporting AV/Media support, Crestron technology, Signage Live (ideal but not essential).
* Have experience undertaking backups and restores.
* Have excellent interpersonal, verbal and written communication skills, and be able to produce documentation (user guides, technical support docs) to a high standard.
* Be self-motivated and a team player, able to act on own initiative and contribute to team objectives.
* Be able to own complex service requests, incidents and problems through to resolution.
* Provide excellent hardware and application support to business customers.
* Be comfortable working in a fast-paced environment, and able to effectively prioritise own workload.
* Possess strong analytical / problem-solving skills and have good attention to detail.
* Be eager to learn and enhance own abilities and develop technical skills.
* Be comfortable communicating across all levels of the organisation and able to translate technical resolutions to employees
Senior IT Support Analyst
Permanent
City of London
Leading blue-chip company
£50,000 - £55,000 + bonus + benefits
Permanent
City of London
Leading blue-chip company
£50,000 - £55,000 + bonus + benefits
To work for a leading, global, blue-chip company based in the City of London office.
Key responsibilites-
* * Liaise with business users to understand, troubleshoot and resolve IT related incidents and requests, ranging from simple access requests to more complex incidents.
* Proactively seek way to improve IT Support processes, and make recommendations to the IT Service Desk Manager.
* Ensure day-to-day IT operational checks are fulfilled, such as system back up checks, application availability etc. and address failures, where required
* Communicate information across teams about known errors and workarounds relating to incidents and problems.
* Proactively engage with third party suppliers to ensure the timely resolution of any incidents and requests relating to their services.
* Produce high standard of documentation, such as user guides and technical procedures.
* Contribute to and, where appropriate, lead on a variety of IT tasks and projects, such as maintaining inventories, hardware and software provisioning, IAM, and video conferencing.
* Undertake and lead on other ad hoc tasks or projects as they arise.
Required skills-
* Have proven experience in a similar role.
* Be technically competent with good all-round knowledge of Windows 11, Azure Entra, Intune, Office 365, Azure Admin, Teams, Exchange, SharePoint, Citrix, and printing technology.
* Have some exposure to the following applications: OpenBox, Impact, DocoSoft, RMS, Workday, ProCede (ideal but not essential).
* Have experience supporting AV/Media support, Crestron technology, Signage Live (ideal but not essential).
* Have experience undertaking backups and restores.
* Have excellent interpersonal, verbal and written communication skills, and be able to produce documentation (user guides, technical support docs) to a high standard.
* Be self-motivated and a team player, able to act on own initiative and contribute to team objectives.
* Be able to own complex service requests, incidents and problems through to resolution.
* Provide excellent hardware and application support to business customers.
* Be comfortable working in a fast-paced environment, and able to effectively prioritise own workload.
* Possess strong analytical / problem-solving skills and have good attention to detail.
* Be eager to learn and enhance own abilities and develop technical skills.
* Be comfortable communicating across all levels of the organisation and able to translate technical resolutions to employees
Senior IT Support Analyst
Permanent
City of London
Leading blue-chip company
£50,000 - £55,000 + bonus + benefits
Job number 1497912
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Company Details:
i Resourcing Limited
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