Advancing People Multilingual - Recruitment Specialists are now recruiting for several German Speaking Customer Service Advisors / Support Advisors for their client based in Luton, Bedfordshire who are a marketing leading digital holiday operator.
As a German Speaking Customer Service Advisor it will be your responsibility to work with customers, primarily those based in the German speaking region, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.
Roles & Responsibilities:
* Handle inbound calls & emails from German speaking customers
* Provide exceptional service to customers calling in, both from your market-specific language and from the UK.
* Solve queries quickly and effectively, ensuring customers’ needs are met in the very first interaction.
* Handle complaints and issues that arise both during holidays and after customers have returned, working closely with both customers and destination partners.
* Supporting Duty Managers during incidents and emergencies, providing welfare calls in the language spoken by European customers.
Person Specification:
* Fluent in German
* Strong customer focus and professional approach
* Excellent communication skills, both oral and written
* Ability to work effectively as part of a team
* Good computer skills
* Positive "can do" attitude
This is a full time permanent position offering an annual salary of £36,000 + attractive company benefits.
Advancing People Multilingual - Recruitment Specialists
Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.