CUSTOMER INSIGHT MANAGER (CX)
UP TO £60,000, BONUS, HYBRID WORKING
WEST LONDON BASED
We’re working with one of the UK’s leading airlines for a Customer Insight Manager position within their insights function. This is a great opportunity to work across both quantitative and qualitative projects to help inform business and brand strategy. Coming off one of their strongest financial years ever, this is a great time to join the organisation and work across a mixture of exciting projects!
THE ROLE:
The Customer Insight Manager will have the following responsibilities:
* Deliver insights to senior stakeholders
* Work across both quant and qual research projects
* Using research and insight to help inform overall business and brand strategy
* Collaborate with the wider teams in the business to support with business insights
* Support with ad-hoc projects
* Mentor junior members of the team
* Manage internal and external stakeholder relationships, including agencies
YOUR SKILLS AND EXPERIENCE:
The ideal Customer Insight Manager will have:
* Knowledgeable with quant and qual methodologies
* Great communication skills
* Comfortable presenting to senior stakeholders
* Being able to tell a story using data
* Experience managing projects from end to end
* Experience with CX projects is advantageous but not essential
THE BENEFITS:
* A salary up to 60k
* Bonus
* Pension
* 25 holiday days
* Other company-related discounts and benefits
* Hybrid working