Sales Support Analyst
£22-24k
Our client who is going from strength to strength are seeking a sales support analyst to provide excellent standard of sales administrative support, effectively maintain, and improve procedures to track and progress sales enquiries from initial contact to order.
Responsibilities& Accountabilities
* Provide proactive assistance and support to the sales team. Manage the TPI, Office and Sales Support inbox.
* Qualify telephone and email enquiries, directing accordingly.
* Accurately capture and process all orders in Starks customer management system (CRM), billing systems, and management information systems as necessary.
* Ensure quality of sales orders/contract processing is of the highest standard: timely, accurate and comprehensive.
* Create and process maintenance agreements.
* Adhere to all commercial service level agreements, processing and responding to orders and queries within defined timelines.
* Ensure quality of sales orders processing is of the highest standard: timely, accurate and comprehensive.
* Act as a filter for all new business ordered, additional work requested, cancellations to works raised and any other changes.
* Identify issues with and errors in order data and if unable to resolve, escalate to Team.
* Carry out transactional sales of goods and services, including maintenance agreements. Manage and monitor in-house consoles to ensure prompt response to jobs raised.
* Create new, and manage existing, monitoring statistics reports within Microsoft Excel.
* Provide professionally presented and accurate data as and when requested, either in Microsoft Excel or other formats as appropriate.
* Maintain up to date and accurate query records in centralised query database.
* Provide consistently helpful, efficient, and courteous support to customers and colleagues. Demonstrate ownership of tasks, activities and projects and use initiative.
* Proactively liaise with and quickly build rapport with customers and suppliers.
* Proactive use of telephone and follow up with emails to maintain clear audit trail at all times. Proactively ensure sales team has updated document packs.
Skills/Experience:
* Highly accurate data inputting skills.
* Sales administration experience gained within a technical environment. Strong problem-solving and analytical abilities
* Keep up to date with advances in business area, new methods and ways of working. Strong administrative and organisational skills.
* Intermediate knowledge of Excel, Word and Outlook.
* Confident and accurate use of departmental computer systems/databases.
* Consistently professional, confident and calm even in challenging situations.
* Demonstrate a customer focused approach; and an expectation of others to do likewise. Supportive and helpful team player with a flexible and positive attitude.
* Proactively share knowledge, skills and experience with others to increase team performance.
* Deliver a high volume of quality work on time. Strive to get things right first time.
* Strive to meet objectives and improve performance. Highly organised with good attention to detail Prioritise work well
* Work effectively and responsibly without close supervision.
* Reflect and evaluate own performance in order to identify areas for improvement; maintain a learning and development plan.
* Articulate, professional and clear verbal communication skills. Present information clearly and in an engaging way.
* Good interpersonal and rapport-building abilities.
* Precise and appropriate written communication skills. Good telephone manner
* Good listener; can understand the needs of customers and colleagues