Customer Service Advisor * Job Type: Full-time
* Location: High Wycombe
* Salary: £26,000
We are seeking a Service Advisor with exceptional communication skills and a customer-focused approach to join our team. The successful candidate will be an organised multitasker, an excellent administrator, and a respectful team player. This role involves building strong customer relationships, scheduling service appointments, and supporting the Service Manager in various administrative tasks.
Day to Day of the Role: * Build and maintain strong rapport with customers, ensuring a friendly, welcoming, and helpful approach in all interactions.
* Handle incoming calls and online bookings, scheduling service, repair, and MOT appointments as required.
* Discuss and listen carefully to customer requirements for vehicle servicing, both at the point of booking and upon vehicle arrival.
* Manage courtesy car bookings and ensure they are ready for customer use.
* Assist the Service Manager with planning and scheduling work for workshop technicians and preparing workflow plans.
* Order parts from suppliers for upcoming jobs and work in progress.
* Maintain clear communication with customers about the status of their vehicle service, fostering trust and confidence.
* Track jobs in progress, liaising with technicians and customers, and provide updates on inspection videos, MOT reports, and additional advisory work.
* Prepare invoices and ensure vehicles are ready for customer collection, including washing, sanitising, and adding sweet gifts.
* Use CRM systems to attract new customers and maintain communication with existing customers regarding service needs and special offers.
* Utilise garage management software to report on lost opportunities, quotes, and non-booked service & MOT advisories.
* Ensure accurate stock levels in stores and order replacement parts and consumables as needed.
* Maintain a warm and welcoming atmosphere within the service reception and showroom.
Required Skills & Qualifications: * Excellent communication and customer service skills.
* Organised with the ability to multitask and high attention to detail.
* Good written skills for producing estimates and invoicing.
* Problem-solving abilities and able to work on own initiative.
* Team player, respectful, reliable, and computer literate.
* Proficient in Microsoft Office and TechMan Garage System Software (preferred).
* Full UK Driving Licence held for at least two years.
Benefits: * Competitive salary based on experience.
* Quarterly bonus based on profit targets achieved.
* 20 days holiday, rising to 23 days after 3 years, plus bank holidays.
* On-the-job training with mentorship during induction and external professional training as needed.
* Full Pension Scheme with Aegon Retirement Choices plan.
* Death in Service Insurance providing 4x salary to beneficiaries.
* Uniform provided with additional allowance for work trousers and shoes.
* Free MOT for own car each year and discounts for repairs.
* Discount plan on Servicing & Repairs for friends and family.
Hours of work Monday to Friday 08:00 – 17:30 1 Hour break Occasional Saturday 08:00 – 13:00 (Max x 4 per year)
To apply for the Service Advisor position, please submit your CV.