We are pleased to be partnered with our friendly, professional and established client as they seek to recruit a Client Support Administrator to join their team within their offices close to Horsham. This role is available due to strong company growth levels and continued expansion within the business. Our client offers a fun and friendly environment in which to work - they offer many company charity events which staff enjoy taking part in.
Client Support Administrator
Full time permanent role - office based role
Mon-Fri only 0830-1730
Role based close to Horsham. Due to rural location of the offices, you will need to be a driver and have your own transport. There is plenty of free parking on site for all staff.
Salary £26000-£28000 per annum, plus very good all round company benefits,
This is an excellent opportunity to join a busy team within a friendly and successful organisation.
The role - Client Support Administrator:
The role reports to the Customer Services Manager / Warehouse, Logistics and Fleet Manager
Duties will include:
Providing an excellent level of service to all new and existing customers and clients
Organising and monitoring engineering activities
Assist with Engineer diaries and ensure they know where they need to be each day
Purchasing small parts with manufacturers
Monitoring shared in-boxes for parts sales/customer service and updating customers
Keep clients well informed for each engineer visit
Ensure payments are made by each client in the correct time-scale
Manage the company CRM system keeping relevant information up to date
Completion of relevant paperwork and administration tasks as required
Liaising directly with the Warehouse team to ensure parts and kits are readily available and are dispatched
Answer telephone and email enquiries in a prompt and efficient manner
Assist with the annual stock take
Experience, competencies and knowledge required:
You must possess excellent communication skills for effective interaction with diverse groups of people
Good admin and computer skills
Previous experience of dealing with clients and customers, either face-to-face, over the telephone or by email
Ability to work to and deliver on given deadlines
Ability to multi-task and still work effectively
For more information regarding this new and exciting Client Support Administrator opportunity, please apply now! Short-listing will take place soon - don’t miss out!
Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job