Bramah HR is recruiting for a Call Centre Manager to join one of our excellent long standing clients based in Reading. The ideal candidate will be responsible for managing daily operations, ensuring customer satisfaction, and driving team performance. In this completely new role you will oversee the customer service and sales teams and be responsible for the implementation of a customer first team that ensures the highest levels of customer service whilst also driving outbound Sales activity.
Responsibilities
- Communicate effectively with team members and clients
- Manage and supervise call centre staff ensuring high levels of customer service
- Provide leadership and guidance to achieve performance targets
- Analyse call centre data to improve processes and efficiency
- Drive sales through the implementation of call strategies to upsell services
Skills
- Proven experience in supervising a call centre or customer service team
- Strong leadership skills with the ability to motivate and develop staff
- Excellent communication skills both verbally and in writing
- Ability to analyse data and implement improvements
- Have proven sales acumen to be able to drive sales performance
If you’re looking to join a growing business at an exciting time of change that really values it’s staff and have previous call centre management experience this is the ideal role for you!