Responsibilities:
* Resolve the more complex cases and finalise certain claims within authority limits. Ensure settlement is at an optimum level with consideration to business implications.
* Promptly handle and resolve all enquiries, particularly those more technical and contentious claims queries.
* Communicate effectively with the Underwriting team prior to either confirming or declining cover.
* Advise, motivate and develop less experienced claims handlers and contribute to high level technical output from team.
* Operate within the confines of the agreed personal delegated claims authority.
* Utilise the company preferred insurance pool, develop your knowledge and the coverage provided by Scheme Policies.
Your Skills, Experience and Qualifications:
* CII, Dip CII and educated to A-Level standard or equivalent.
* With an effective use and grasp of systems technology required to transact business
* You have a good knowledge of general insurance and underlying legal principles. You understand the limitations of the companies delegated authority and claims handling agreement
* Use technical knowledge to handle claim queries ensuring a connected service from beginning to end.
* Extract and piece together information from a range of different opportunities and sources
* Communicate clearly with colleagues, use your high accuracy and attention to detail in data entry and presenting data.
* Strong communication and social skills with clients and colleagues
* Analytical problem solving approach, with a ’can do’ attitude
* Ambitious teammate who takes ownership and accountability
* Proficient in MS office
* Eligible to work in the UK.