To provide a first-class service to Agents and Coverholders covering all aspects of their Delegated Authority Insurance Arrangements.
Duties:
* Ensuring high professional standards and continual improvements in service delivery
* Ensuring that the Company’s systems, compliance and procedures are followed at all times, in accordance with the company’s compliance and procedure manuals
* Checking formal documents for accuracy prior to processing and issuance of formal documentation to clients and markets
* Submitting Policy documentation to signing offices where applicable (both bureaux and non-bureaux)
* Processing of transactional via Internal processing system
* Producing debit/credit notes and bureau submissions where required
* Handling and resolving client and queries in respect of both Policy and Premium issues
* Ensuring that diary checks (manual and electronic) are maintained
* Maintaining statistical information including Earned to Incurred figures and Profit Commissions as required
* Maintaining electronic filing system is up to date at all times
* Assisting with the team with Ad hoc duties or covering colleagues where required
* Meeting and adhering to agreed service levels and SLA’s
* Production and renewal of Binding Authorities / Slips, ensuring all are in acceptable order in line with both Lloyds and Company procedures and guidelines
* Production of endorsements where required
Experience:
* Good knowledge of the regulatory requirements of general insurance in operation at any time
* Good knowledge of FCA regulations and guidelines relating to both private and commercial customers.
* Willingness to continue to develop knowledge of products and related issues through formal and informal learning, both internally and externally to the firm.
* Experience in a similar role
This client offers remote working with occasional visits to their London office