My client who are a family leisure park are looking to recruit a energetic Call Centre Manager.
As a Call Centre Manager, you’ll manage a buzzing call centre, lead a vibrant team of sales superheroes and customer service professionals, ensuring every call is handled with a smile and every customer leaves happy.
The position is paying £50k per annum with an attractive benefits package. You would be required to work 40 hours per week over 7 days (incl. a couple of weekends per month)
Key Responsibilities
* Manage and motivate a team of centre agents
* Conduct regular training sessions
* Drive sales through effective call strategies
* Monitor and analyse sales performance, setting targets and celebrating all wins big and small!
* Ensure that every customer leaves with a smile
* Take on feedback and implement feedback system to improve customer satisfaction
* Oversee the daily call centre operations
* Utilise call centre software
* Be creative!
* Plan and execute fun team-building activities to keep the group motivated!
Skills
* Proven call centre Manager experience or in a similar role within sales and customer service
* Passion for leafing a high-energy team
* Strong sales acumen with a proven track record of meeting and exceeding targets
* Excellent communication skills
* Problem solving
* Ability to handle a fast-paced environment
* Tech Savvy – call centre software and CRM systems
* Strong analytical skills
* Strong leadership skills – be a motivator!
* Good organisational skills
If you would like to explore the role further please send CVs asap as our client are actively interviewing!