Customer Service Advisor - Part Time
Location: Putney, London
Hours: 20-30 hours per week to include rota of weekends and evenings
Salary: £12.50ph + commission + annual bonuses
My Client is looking for a great Customer Service Advisor for their multi award-winning concept in Putney and within their centres nationwide.
They believe you should look forward to coming to work, then have a professional, active and healthy environment when you get there. A successful Customer Service Advisor should be passionate about bringing high-quality massage to as many local customers as possible, and transforming it from the occasional or a treat to a routine and vital part of a better and balanced life for customers.
We believe you should look forward to coming to work, then have a professional, active and healthy environment when you get there. A successful Customer Service Advisor is passionate about bringing high-quality massage to as many local customers as possible, and transforming it from the occasional or a treat to a routine and vital part of a better and balanced life for our customers.
My Client is offering :
* Varied work schedules over 7 days
* The ability to earn a good, reliable salary and commission, with unlimited upwards earning depending on success
* Monthly Team Bonus plan
* A great team environment, with like-minded colleagues
* The chance to be part of an exciting new concept developing in the UK
* Learning new sales techniques, within company Sales Training programme, by understanding customer types and the skills to overcome questions and match customer needs to our membership options
* Professional and personal career opportunities, within exciting new brand
* Free monthly employee massage, plus discounted family and partner rates
Position requirements:
* Selling memberships through face to face discussion, on follow up sales calls, and generating new clientele through promoting The Massage Company member referral
* Create excellent experience for members/guests through friendly and helpful attitude
* Responsible for scheduling appointments over the phone, on email, and in person
* Providing clients with the best massage service advice to fit their needs, and by matching them to the right therapist during the pre-treatment discussions.Our internal TMC Knowledge Base, and training, will support this
* Promoting our internal upgrades of hot stones, scalp massage, aromatherapy or ’fantastic foot treatment’
* Answering customer questions and concerns with urgency, care and sincerity
* Create excellent experience for members/guests through friendly and helpful attitude
* Occasionally being part of promotional activity, both onsite and offsite locally
* Must be able to work a minimum of 20 hours per week
* Must be customer service oriented and able to communicate effectively with customers, colleagues and management
* Must be eligible to work in the UK and fluent in English, spoken and written