We are now seeking a talented Showroom Host to join our team at Hedge End, Southampton, Hampshire.

Our Mission: A successful business which exceeds expectations and builds confidence, loyalty and pride in our team and customers.

Objectives 

* Ensure the highest level of customer care and satisfaction at all times 

* Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professional image of the company 

* Answer all internal and external calls swiftly and direct them effectively 

* Help Retailer to achieve industry-leading standards of process efficiency and cost control 

* Ensure compliance with company policies and industry guidelines 

* Ensure the Reception/Welcome Area of the business is kept clear of clutter at all times 

* Ensure any personal items are kept out of sight  

 

Measures   

* Showroom Audit  

* Customer satisfaction (CEM) 

* Conversion and follow-up rates 

* Mystery Shopping 

* Quarterly & Annual Reviews  

 

Key Tasks  

* Record each sales opportunity, contact and follow-up accurately onto daily activity control system 

* Maintain the Service Log throughout the day and update customers accordingly 

* Assist the Sales Manager / Brand Manager in planning sales campaigns and promotions to maximise Vehicle sales 

* Approach and receive customers promptly and courteously always 

* Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve the Sales Manager / Aftersales Manager or Brand Manager when needed 

* Maintain a tidy work area 

* Ad-Hoc Clerical duties in busy/peak times 

Salary and Hours 
Basic £24,000 
Hours - Monday to Friday 8.30am to 6pm
Contact
Gary at Jago Consultants