IT Support Analyst
other jobs SES Water
Added before 52 Days
- England,South East,Surrey
- full-time
- £30,000 - £35,000 per annum
Job Description:
IT Support Analyst
Redhill
£30000 - £35000 depending upon experience
SES Water is a forward-thinking local water company dedicated to providing high-quality water and exceptional service to the evolving needs of our customers through innovation and environmental responsibility. With a rich history of serving the communities in the Southeast of England, we are committed to delivering a reliable and sustainable water supply, ensuring that our customers have access to safe and clean water every day.
Join SES Water as we revolutionize our operations through digital innovation, enhancing customer support and internal efficiency. As we evolve our systems, we’re expanding our IT team to ensure seamless integration and optimal functionality.
We’re seeking a proactive and experienced IT Support Analyst with hands-on experience in providing on-site and remote 1st and 2nd line support. If you’re passionate about driving change and thrive in a collaborative environment, we want you on our team. Together, we are shaping a sustainable future, one drop at a time.
What We Offer:
SES Water value our employee’s wellbeing and have created a package to care for both your financial needs and personal wellbeing.
* Generous salary; £30000 - £35000 dependent upon experience
* Group personal pension plan with up to 10% employer contribution.
* Life assurance for peace of mind.
* Financial education, savings, and loans support.
* Cycle to Work and Car Share Schemes and for eco-conscious commuting.
* 25 days of annual leave for work-life balance.
* Simply Health healthcare cashback scheme and Surgical Choices.
* Service and MOT discounts at our on-site garage.
* One paid day per year for volunteering in the community
Main Duties:
Reporting to the Head of Service Operations you will manage ticket queues to ensure that queries are resolved within SLAs, prioritising your own workload and providing support to the team and business. You will provide a customer centric service, acting as the key escalation-point and raising the profile of our high standards of service across the business units. Other duties and responsibilities will include:
* Handling ticket requests via telephone, face to face, via email and through the portal
* Taking ownership of and managing ticket queues via ITSM ensuring that tickets are updated daily and allocated correctly
* Leading and motivating the team, ensuring procedures and systematic processes are followed
* Owning 1st line support escalations where additional support may be required for more complex queries
* Liaising with support groups for tickets updates, progression and swift resolution
* Working in alignment with key ITIL process
* Ensuring equipment is stored safely and labelled correctly
About You:
You will already hold a recognised IT qualification and ITIL qualification, with experience in a recognised IT Helpdesk system. You will also have:
* Knowledge of MS Server 2008 or MS SQL Server 2008 onwards and well as Windows 7 onwards 365 suite and Active Directory
* Knowledge of mobile devices across android and iOS
* The ability to create and develop device build images
* Experience using a range of hardware, software and infrastructure, working within a small team in a Service Desk environment
* High level of attention to details and the ability to communicate clearly both written and verbally
* The ability to remain calm under pressure, motivating the team and ensuring procedures are followed
* The ability to lead and develop yourself and others
* A full driving license, the role will involve visiting various sites within our service area, some of which are not accessible via public transport
At SES Water, we foster a collaborative culture dedicated to achieving our goals. We’re committed to our digital journey, aiming to enhance the lives of both our colleagues and customers through innovation and dynamic work approaches. We value diversity and welcome individuals who bring unique perspectives to our team.
Join us in shaping the future of our industry and making a positive impact on our communities. If you require any assistance during the recruitment process, please don’t hesitate to reach out.
Apply now and be part of our exciting journey!
Redhill
£30000 - £35000 depending upon experience
SES Water is a forward-thinking local water company dedicated to providing high-quality water and exceptional service to the evolving needs of our customers through innovation and environmental responsibility. With a rich history of serving the communities in the Southeast of England, we are committed to delivering a reliable and sustainable water supply, ensuring that our customers have access to safe and clean water every day.
Join SES Water as we revolutionize our operations through digital innovation, enhancing customer support and internal efficiency. As we evolve our systems, we’re expanding our IT team to ensure seamless integration and optimal functionality.
We’re seeking a proactive and experienced IT Support Analyst with hands-on experience in providing on-site and remote 1st and 2nd line support. If you’re passionate about driving change and thrive in a collaborative environment, we want you on our team. Together, we are shaping a sustainable future, one drop at a time.
What We Offer:
SES Water value our employee’s wellbeing and have created a package to care for both your financial needs and personal wellbeing.
* Generous salary; £30000 - £35000 dependent upon experience
* Group personal pension plan with up to 10% employer contribution.
* Life assurance for peace of mind.
* Financial education, savings, and loans support.
* Cycle to Work and Car Share Schemes and for eco-conscious commuting.
* 25 days of annual leave for work-life balance.
* Simply Health healthcare cashback scheme and Surgical Choices.
* Service and MOT discounts at our on-site garage.
* One paid day per year for volunteering in the community
Main Duties:
Reporting to the Head of Service Operations you will manage ticket queues to ensure that queries are resolved within SLAs, prioritising your own workload and providing support to the team and business. You will provide a customer centric service, acting as the key escalation-point and raising the profile of our high standards of service across the business units. Other duties and responsibilities will include:
* Handling ticket requests via telephone, face to face, via email and through the portal
* Taking ownership of and managing ticket queues via ITSM ensuring that tickets are updated daily and allocated correctly
* Leading and motivating the team, ensuring procedures and systematic processes are followed
* Owning 1st line support escalations where additional support may be required for more complex queries
* Liaising with support groups for tickets updates, progression and swift resolution
* Working in alignment with key ITIL process
* Ensuring equipment is stored safely and labelled correctly
About You:
You will already hold a recognised IT qualification and ITIL qualification, with experience in a recognised IT Helpdesk system. You will also have:
* Knowledge of MS Server 2008 or MS SQL Server 2008 onwards and well as Windows 7 onwards 365 suite and Active Directory
* Knowledge of mobile devices across android and iOS
* The ability to create and develop device build images
* Experience using a range of hardware, software and infrastructure, working within a small team in a Service Desk environment
* High level of attention to details and the ability to communicate clearly both written and verbally
* The ability to remain calm under pressure, motivating the team and ensuring procedures are followed
* The ability to lead and develop yourself and others
* A full driving license, the role will involve visiting various sites within our service area, some of which are not accessible via public transport
At SES Water, we foster a collaborative culture dedicated to achieving our goals. We’re committed to our digital journey, aiming to enhance the lives of both our colleagues and customers through innovation and dynamic work approaches. We value diversity and welcome individuals who bring unique perspectives to our team.
Join us in shaping the future of our industry and making a positive impact on our communities. If you require any assistance during the recruitment process, please don’t hesitate to reach out.
Apply now and be part of our exciting journey!
Job number 1507896