About the role
As an Infrastructure Voice Engineer you will provide a deep level of technical knowledge, responsible for designs, build, implementation of technical solutions to provide Business Value and IT Infrastructure roadmaps. Owns complex production incidents and problems, collaborating with other technical teams to troubleshoot and ensure a complete resolution.  Co-ordinate initiatives to deliver service improvements allocating tasks to colleagues and ensuring completion of work to agreed quality criteria and timescales.  Continually assesses ways of working within the team in order to develop or revise artefacts and processes that improve team efficiency and effectiveness.  A role model within the team who provides mentoring and coaching to their peers.

This role focuses heavily around modern SAAS Voice Management Technology such as Genysis contact centre solutions and MS Teams.

Benefits: * 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
*  Annual discretionary bonus scheme
* Personal pension with matched contributions
* Life assurance (6 times annual salary)
Find out more about the fantastic benefits of joining Coventry Building Society here.
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

About you
You will have a background in SAAS voice solutions like Genysis and MS Teams and have proven experience when it comes to troubleshooting skills in voice traffic and SAAS platforms.  You will be a strong communicator and be able to manage relationships with stakeholders both internally and externally in the form of 3rd parties.

We operate a Cloud First environment so experience in public cloud platforms like AWS or GCP will stand you in good stead.

Technology experience: * SAAS Solutions - Genysis Contact Centre Solutions
* MS Teams
* Polycom handsets
* Wire Shark
* Jira / ServiceNow
* BT Phone lines / Fax Machines


About us
As a mutual, we’ve always worked together to improve the lives of others. Now the second largest Building Society in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.
We’re serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you’ll make us stronger.
Come and do the most important work of your career, in a Society that’s been voted a ’Great Place to Work’ by the people who work there.

Flexibility and why this matters
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.