4Recruitment Services are seeking  a Debt Recovery Officer for our client based in West Northamptonshire.

You will be required to:
* To provide an effective, customer focused support service to users of the North & West Northants Councils Debt Recovery service, systems and processes. A point of contact for colleagues and service users for queries.
* To provide an effective debt recovery service in order to maximise income for customers and achieve resolution and payment of outstanding debt in accordance with the North & West Northants Councils Collections Strategy. Providing accurate information and support in response to internal and external customers enquires according to agreed procedures, practices and regulatory and legislative requirements.
* To answer queries relating to Adult Social Care and Sundry debts.
* To ensure an integrated approach to transactions for West & North Northants Councils through assisting with the implementation of new technologies, methodologies and processes that meet the needs of clients, customers and client organisation.
  
DUTIES & RESPONSIBILITIES INCLUDE:
* Task should be undertaken through the use of telephone, emails, letters and any other communication tool that is appropriate. And being responsible for ensuring that efficient, accurate and timely end-to-end processes are adhered to
* To liaise with internal and external partners, including the provision of updates and data management with third party service providers, e.g. legal services, external debt agencies, as required in the management of an efficient debt recovery processes
* Take responsibility for and resolve service requests, queries, complaints, suggestions and compliments.. This could be from customers and other stakeholders, ensuring operational service priorities are met through adhering to agreed service standards and according to operational procedures.
* Work collaboratively on projects that support developments and improvements for the Debt Recovery service in a professional and positive way including supporting system implementations, conducting system testing and delivering training to staff on new system processes.
  
ESSENTIAL REQUIREMENTS:
* Ideally experience in debt recovery, credit control and finance experience.
* Knowledge and experience of finance operational processes and understanding of debt recovery processes.
* Experience of working in a customer focused role in a fast paced environment.
* Excel Skills – Working with Spreadsheets
* Knowledge of ERP Systems, Agresso.
* Awareness of Social Care charging and financial assessment processes.
* NVQ Level 2 or equivalent in Business & Administration or Finance or significant experience gained in a similar or related service working
What we offer:
* 24 hour one on one specialist consultant based within your geographical area
* 4Recruitment Services Employee Benefits Programme
* Our own dedicated payroll support ensuring you get the full benefits of your payment
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on or email  .