Service Management Executive
other jobs Nelson Scott
Added before 51 Days
- England,North West,Cheshire
- full-time
- £25,000 - £30,000 per annum
Job Description:
Service Management will act as the face and voice of the client internally within the Operations Department, whilst also being the voice of Operations to the Front Office.
RESPONSIBILITIES
* Accept, manage and facilitate resolution of Operations Service Management issues raised by Key Stakeholders.
* Co-ordinate the resolution of service issues where it requires multiple teams input and then drive continuous improvements in Service off the back of these cases.
* Provide updates and alerts to stakeholders on known issues, planned service changes or other Service Management changes.
* Provide insight and identify training opportunities to Front Line and other teams to improve the engagement with operations.
* Collaboratively work alongside the Operations Risk Event Team to identify/support root cause analysis and remediation of issues, incidents and escalation.
* Engage with IT and Front Office Servicing Teams, where necessary, to support the resolution of service issues (single help desk concept, using a single tool to track).
* Support the service owners with their establishment of Service Management standards within Operations, driving forward best practice.
* Creating communications to the relevant departments and key stakeholders for business updates, enhancements and service related issues.
Person Specification
* Previous experience of operational processes in wealth manager or private client asset management.
* Strong relationship management and stakeholder management skills.
* Able to challenge current processes within the operations area and provide solutions and efficiencies.
* Effective at problem solving, able to define a problem, conduct effective root cause analysis and define steps required to meet target state.
* Experience in contributing or holding client service review meetings, along with a working knowledge and drive to establish the best practices for Service Management.
* Strong communication skills (written, verbal, oral, informal, formal), including the ability to be influential and persuasive with key stakeholders.
* Team player willing to respond to varied requests.
* Accuracy and attention to detail.
* Ability to work unsupervised at times
RESPONSIBILITIES
* Accept, manage and facilitate resolution of Operations Service Management issues raised by Key Stakeholders.
* Co-ordinate the resolution of service issues where it requires multiple teams input and then drive continuous improvements in Service off the back of these cases.
* Provide updates and alerts to stakeholders on known issues, planned service changes or other Service Management changes.
* Provide insight and identify training opportunities to Front Line and other teams to improve the engagement with operations.
* Collaboratively work alongside the Operations Risk Event Team to identify/support root cause analysis and remediation of issues, incidents and escalation.
* Engage with IT and Front Office Servicing Teams, where necessary, to support the resolution of service issues (single help desk concept, using a single tool to track).
* Support the service owners with their establishment of Service Management standards within Operations, driving forward best practice.
* Creating communications to the relevant departments and key stakeholders for business updates, enhancements and service related issues.
Person Specification
* Previous experience of operational processes in wealth manager or private client asset management.
* Strong relationship management and stakeholder management skills.
* Able to challenge current processes within the operations area and provide solutions and efficiencies.
* Effective at problem solving, able to define a problem, conduct effective root cause analysis and define steps required to meet target state.
* Experience in contributing or holding client service review meetings, along with a working knowledge and drive to establish the best practices for Service Management.
* Strong communication skills (written, verbal, oral, informal, formal), including the ability to be influential and persuasive with key stakeholders.
* Team player willing to respond to varied requests.
* Accuracy and attention to detail.
* Ability to work unsupervised at times
Job number 1515691
metapel
Company Details:
Nelson Scott
Company size: 1–4 employees
Industry: Financial Services
Nelson Scott provide Financial Services Recruitment to the Wealth Management, Financial Planning, Investment and Asset Management sectors. We speciali...